April release
Foundation
Gong Assistant, now on the Search page
Gong’s conversational assistant is now also available on the Search page. Ask questions, refine answers through conversation, and explore insights across large sets of calls. Learn more
Save AI Data Extractor fields directly in Gong
In addition to CRM mapping, AI Data Extractor fields can now be saved directly in Gong, and used in account boards, dashboards, and metrics. Learn more
Control format of AI Data Extractor text answers
Choose from short, detailed, or bulleted list format. For existing text fields, we’ll automatically select the format that seems most suited to the answer. Learn more
Ask your own question in AI Theme Spotter
Enter any question to run an analysis without setting up a tracker. AI Theme Spotter automatically creates the tracker and analyzes relevant conversations. Learn more
Enable
Run longer AI Trainer practice sessions
Practice sessions can now run up to 30 minutes (previously 9), supporting more complex practices. Learn more
Scorecard improvements
Automatic scorecards now capture additional call data enabling you to evaluate interactivity and engagement. Updated visibility settings ensure users only see scorecards they have permission to access. Learn more
Mobile
See account red flags in the Business Pulse mobile feed
When red flags are identified in emails from followed or suggested accounts, see a summary and link to the email in the Business Pulse feed. Learn more
Access briefs on the go with mobile briefs
Access account and deal briefs from your phone, so you can quickly get up to speed wherever you are. Learn more
Faster call actions on mobile
Take action on calls without opening them: share, mark as private, generate follow-up emails, and more. Learn more
Engage
Review and manage auto emails from the To-dos page
Auto email steps now appear as to-dos, where you can open, edit, send, or update the step within the flow. Learn more
Make calls faster from the Gong dialer
Begin dialing instantly by clicking the number or call icon. Learn more
Manage your to-dos in the Chrome extension
View and complete your to-dos directly in the Gong extension for Google Chrome. Learn more
Set a waiting period between flows
Set a required waiting period after a contact exits a flow before they can start another. Learn more
Set a specific time for one-off to-dos
Add a specific time when setting a due date for one-off to-dos. Learn more
Set expiration for overdue flow to-dos
Admins can set how long overdue flow to-dos remain open before they’re automatically removed. Learn more
Set priority levels for flow steps
Assign a priority to each step in a flow, and all related to-dos inherit it automatically. Learn more
Step order locked for active flows
To keep tracking and reports accurate, steps can't be reordered or deleted once contacts have entered the flow. Learn more
Remove contacts from current flows during bulk add
Add contacts to a new flow in bulk and remove them from existing flows in the same step. Learn more
Data Platform
Manage CRM email export settings at scale
Admins can update email export settings using team member provisioning assignments and automation, eliminating the need to manage settings per user. Learn more
See recording status for all calls, including ones that were skipped
The call status report now includes meetings that weren’t recorded, with details on why they were skipped. Learn more
Improve deal association using activity date
Set rules for how Gong links activity to deals using activity date, for greater precision in deal association. Learn more
Create and edit metrics directly in your workflow
Add or update metrics from forecast boards and dashboards without leaving the page. Learn more
Data extractor fields now available in Data studio
Fields created with Data Extractor can now be used as metrics in dashboards, forecast, and account boards. Learn more
Customize activity exports in Dynamics CRM
Select the activity type for calls and meetings, and define the window for updating each activity. Learn more
Deals & Forecast
Access the most recent call in Account console
Review, share, or follow-up on the latest recorded call directly from the overview tab. Learn more
Previous releases
March
Introducing Gong Assistant
Ask questions about calls and follow up to get deeper insights. Gong’s new conversational assistant is now available on the call page, with more coming soon across Gong. Learn more
Foundation
Generate scorecards with AI Builder
Use prompts to generate a complete scorecard for AI Call Reviewer, and customize it using insights from your team’s call history and data. Learn more
Get call insights up to 70% faster
Gong now makes calls available significantly sooner, with improvements that may vary by call provider, duration, and call type. Learn more
AI Data Extractor fields update continuously
AI Data Extractor now updates whenever new conversations are detected, ensuring your data reflects the latest activity. Learn more
Identify themes across more calls
AI Theme Spotter can now detect themes across up to 50,000 calls. Learn more
Improved AI tracker management
View more trackers at once and sort or filter them to quickly locate the ones you need. Learn more
Engage
Require a call outcome for every call
When enabled, team members must select a call outcome at the end of each call, ensuring more complete data. Learn more
February
February release
Introducing Enable
Discover AI Trainer, Gong’s AI-powered role-playing simulation, based on actual sales calls, - with scenarios tailored to specific skills, topics, or selling situations. Available with Gong Enable. Learn more
Foundation
Ask anything across calls
Ask a question and get instant, factual answers based on an unlimited volume of segmented calls. Learn more
Get Gong notifications and content in Microsoft Teams
Stay updated with real-time notifications for comments, stream updates and call shares. Learn more
More powerful AI Data Extractor
Extract dates in AI Data Extractor: The AI Data Extractor can now extract dates, alongside existing data types like Yes/No, Text, Single-select picklist, and Number.
Run AI fields on emails, in addition to calls: Choose whether you want to run the AI Data Extractor to run on both calls and emails, or calls only.
Set the source timeframe for AI Data Extractor: Choose how far back emails and calls are included when calculating AI fields.
Use in-app AI to refine AI Data Extractor questions as you build them: Get the most accurate results from AI Data Extractor with in-app AI refinement for AI field questions.
Download detailed AI Theme Spotter reports
Download a PDF file with detailed theme reports. Learn more
Increased cap for AI Theme Spotter reports
Companies can now create up to 10 reports per month, plus 3 more reports every 6 seats. Learn more
More playbooks now in all languages
Track your SPIN, Solution Selling, and Challenger playbooks in Gong, more accurately and in any language. Learn more
Engage
Manage opt-out rules and email tracking across channels and regions
Admins can enforce granular opt-out rules, sync them with CRM fields, and control email open and click tracking. Reps can view and manage opt-out status from the person view and the Gong Anywhere extension. Learn more
Smarter to-do management
Group your to dos by flow and step, account, or prospect local time. Filter by activity type or focus on flow errors or follow ups. Learn more
Bulk add contacts and leads to flows from more places in Salesforce
Bulk select contacts or leads from any Salesforce reports, including reports with or without charts, and campaigns. Learn more
Trigger flows with AI Tracker
Use smart trackers to automatically start flows when specific concepts are detected in conversations. Learn more
Deals & Forecast
Account boards: Custom account management
Bring AI insights and account activity together in one shared view to keep your team aligned on strategy and next steps. Learn more
Account console
Get full account context in a single view that brings together activity, AI insights, deals, partner context, and CRM data. Accessible from search, deal boards, and account boards. Learn more
Dashboards
Export and import target values
Admins can now export target data to CSV, manage the data, and update data back in Gong. Learn more
View tabular data in dashboards
Analytics now includes a customizable table view, giving you direct access to the underlying numbers. Learn more
Access dashboards faster
Star dashboards to keep what matters most at the top of your list. Learn more
Navigation bar: Deals is now Revenue
Account boards, Deals, Dashboards, and Forecasts now live under the Revenue section. Learn more
Mobile
Configurable forecast boards on mobile
Team members can now submit forecasts for configurable forecast boards on mobile. Learn more
January
January release
Foundations
AI Builder - Now with chat history
See content that you’ve already generated with the AI Builder. Learn more
SPICED and BANT playbooks, now in all languages
Track your SPICED and BANT playbooks in Gong, more accurately and in any language. Learn more
Use in-app AI to refine smart tracker questions as you build them
Get the most accurate results from your smart trackers with in-app AI refinement for smart tracker questions. Learn more
Engage
Automate actions for bounced emails
Set rules to automatically stop a flow, or move a contact or lead to a different flow, when an email bounces. Learn more
Mobile
Get inbound calls to your assigned business number on mobile
Answer inbound calls on the go, and have them logged and recorded in Gong, so you never miss another lead. Learn more
Platform
See all of a contact’s flows in Salesforce
See multiple flows for a single contact or lead in Salesforce. Learn more
Save extracted data as numbers
The AI Data Extractor now supports numeric data types, so you can extract and store numeric data. Learn more
Easier set up for Opportunity Teams and Splits import
You can now configure Opportunity Teams and Splits import settings directly from the CRM settings page. Learn more
Deals & Forecast
Gong data cloud improvements
For changes to the Gong data cloud, see What's new in Gong data cloud
Understand hidden team members in configurable forecast boards
See which team members are excluded or inactive, and understand how each status impacts forecast rollups. Learn more
Spot the biggest deals faster in configurable forecast boards
Metric drill-downs now open sorted by amount, highest to lowest, so big deals display at the top. Learn more
See Monthly updates archive for updates prior to 2026.