Documentation Index

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Our monthly updates

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June release

These features are rolling out in June 2026.

Create reusable, personal AI agents

Turn Assistant prompts into personal AI agents that can be saved, reused, and run using data such as calls, accounts, and deals. Learn more

Foundation

More ways to create with Gong Assistant

Gong Assistant is now available to everyone with a Gong seat, with more ways to create from your Gong data. Upload files for additional context, create documents and business assets like scorecards from your Gong data, and access Gong Assistant across more areas of the platform. Learn more

It’s easier to find the assets your team uses most often with the new Assets section in the sidebar navigation. Find email templates, flows, scorecards, trainings, and more. Learn more

Automatically send AI briefs to the right people

Enable account and deal briefs to be automatically emailed to specific users, based on specific triggers. Learn more

Generate briefs and ask questions via API

Enable deeper external integrations and automatic workflows by triggering account, deal, contact, and call briefs via the Gong API. Learn more

A refreshed look across Gong

Updated fonts, buttons, inputs, and tags bring a refreshed visual design across Gong.

Share calls with anyone in a specific company

When sharing a call, add a company domain so anyone from that organization can access it. Learn more


Enable

Preview AI Trainer with a live demo session

Customers can run a demo practice from the Enable landing page to get a sense of how AI Trainer works. Learn more  


Engage

Get local business numbers in new markets

Buy local business phone numbers in countries where your company doesn’t have a physical office, and assign them to employees or contractors. Learn more

Drop pre-recorded voicemail messages

Save time by dropping pre-recorded messages into prospect's voicemail rather than recording a live message every time. Learn more

Add descriptions to flows

Give each flow a description so team members can understand its purpose and when to use it. Learn more

New permission: Manage Automations

Use the new Manage Automations permission to control who can configure and edit automations across Gong. Learn more


Data Platform

New permission: Manage Theme Spotter

Control who can create and manage Theme Spotter analyses without granting broader Business Admin access. Learn more

Bring Gong conversation data into Microsoft Dynamics

Push Gong conversation data into a custom object in Microsoft Dynamics with richer information for improved visibility, reporting, and workflow automation. Learn more

A redesigned HubSpot CRM settings page

Updates to the HubSpot CRM settings page make it easier to find and configure features.


Dashboards

More flexibility in dashboard period

Analyze performance using rolling periods such as last week or last month, in addition to custom date ranges. Learn more


Data studio

Map AI Data Extractor outputs to custom CRM objects

Store extracted data in custom CRM object attributes linked to a deal or account. Learn more

Manage AI Trackers without Business Admin access

Create and manage AI Trackers with a dedicated permission, without requiring full Business Admin access. The AI Tracker page is now available directly from the tracker dropdown menu. Learn more

Run smart trackers on specific emails  

Choose whether smart trackers analyze inbound or outbound emails, and filter by email label, so trackers only analyze relevant emails. Learn more

See how smart trackers are used

Download a report of where smart trackers are being used across Gong. Learn more


Deals & Forecast

Add AI Data Extractor fields to the Account console

Display AI Data Extractor fields alongside CRM fields and activity data in the account details widget. Learn more

Customize the Account console view

Choose which account fields and AI Brief appear in the account view so your team can focus on the most relevant, high-impact information when landing on any account description. Learn more


Mobile

Spot deal risks faster in your mobile Business Pulse feed

Significant customer objections from followed and suggested accounts now appear as dedicated Business Pulse updates, making important risks easier to spot. Learn more

Previous releases

May

Data Platform

MCP coming soon to Gong:

Enrich briefs with data from external systems

Coming soon: Connect Gong to external MCP servers so the AI Briefer can pull real-time data from third-party systems into account briefs. Learn more

Access Gong AI insights from external tools

Coming soon: Connect external AI platforms to Gong to ask questions about accounts and deals, or generate account briefs, directly from your existing workflows. Learn more

Foundation

Track AI Theme Spotter themes over time

Turn themes from AI Theme Spotter analyses into smart trackers so it’s easy to track important themes over time. Learn more  

Enable

Control who can view AI Trainer practice calls

Restrict access to training recordings so only the rep, their manager, and selected users can view them. Learn more

Link learning resources to scorecards

Help team members improve by showing related learning resources alongside scorecard results when scores fall below a predefined threshold. Learn more  

Get AI coaching after AI Trainer practice

Use AI-powered audio feedback to understand what worked, where to improve, and what to try next. Learn more

Set default scorecard visibility

Admins can set whether scorecard answers are public or restricted to specific people. Learn more

Mobile

Watch video calls offline on mobile

Calls added to Listen Later download with their video, so you can watch them offline. Learn more

Engage

Rephraser supports full advanced AI writing assistance

Generate, rewrite, and refine email content across emails, templates, blocks, and flows. Set tone, add instructions, and personalize content using account data. Learn more

Use templates for call follow-up emails

Mark templates as Follow-Up Email templates so reps can select them directly from the call page. Learn more

Data Platform

Use Gong consent with multiple conferencing providers in Google Calendar

Reps can now schedule meetings with different conferencing providers in Google Calendar using the Gong consent profile. Learn more

Updated layout for call and email permissions

We’ve updated the layout of the permission profile call and email section. The underlying logic is exactly the same, only the design has changed. Learn more

Coming soon: Access briefs via API

Generate briefs across calls, contacts, accounts, and deals through the Gong API. Learn more

Data studio

Build metrics using related object fields

Admins can now use account fields in deal-based metrics for filtering and grouping, including custom account reference fields like Partner Account ID. Learn more

Deals & Forecast

Filter deals by team or period in forecast board drilldowns

Narrow down deals by switching between team members and forecast periods without leaving the drilldown view. Learn more

April

Foundation

Gong Assistant, now on the Search page

Gong’s conversational assistant is now also available on the Search page. Ask questions, refine answers through conversation, and explore insights across large sets of calls. Learn more

Save AI Data Extractor fields directly in Gong

In addition to CRM mapping, AI Data Extractor fields can now be saved directly in Gong, and used in account boards, dashboards, and metrics. Learn more

Control format of AI Data Extractor text answers

Choose from short, detailed, or bulleted list format. For existing text fields, we’ll automatically select the format that seems most suited to the answer. Learn more

Ask your own question in AI Theme Spotter

Enter any question to run an analysis without setting up a tracker. AI Theme Spotter automatically creates the tracker and analyzes relevant conversations. Learn more

Enable

Run longer AI Trainer practice sessions

Practice sessions can now run up to 30 minutes (previously 9), supporting more complex practices. Learn more

Scorecard improvements

Automatic scorecards now capture additional call data enabling you to evaluate interactivity and engagement. Updated visibility settings ensure users only see scorecards they have permission to access. Learn more

Mobile

Ask your own question in AI Theme Spotter

Enter any question to run an analysis without setting up a tracker. AI Theme Spotter automatically creates the tracker and analyzes relevant conversations. Learn more

Engage

Review and manage auto emails from the To-dos page

Auto email steps now appear as to-dos, where you can open, edit, send, or update the step within the flow. Learn more

Make calls faster from the Gong dialer

Begin dialing instantly by clicking the number or call icon. Learn more

Manage your to-dos in the Chrome extension

View and complete your to-dos directly in the Gong extension for Google Chrome. Learn more

Set a waiting period between flows

Set a required waiting period after a contact exits a flow before they can start another. Learn more

Set a specific time for one-off to-dos

Add a specific time when setting a due date for one-off to-dos. Learn more

Set expiration for overdue flow to-dos

Admins can set how long overdue flow to-dos remain open before they’re automatically removed. Learn more

Set priority levels for flow steps

Assign a priority to each step in a flow, and all related to-dos inherit it automatically. Learn more

Step order locked for active flows

To keep tracking and reports accurate, steps can't be reordered or deleted once contacts have entered the flow. Learn more

Remove contacts from current flows during bulk add

Add contacts to a new flow in bulk and remove them from existing flows in the same step. Learn more

Data platform

Manage CRM email export settings at scale

Admins can update email export settings using team member provisioning assignments and automation, eliminating the need to manage settings per user. Learn more

See recording status for all calls, including ones that were skipped

The call status report now includes meetings that weren’t recorded, with details on why they were skipped. Learn more

Improve deal association using activity date

Set rules for how Gong links activity to deals using activity date, for greater precision in deal association. Learn more

Create and edit metrics directly in your workflow

Add or update metrics from forecast boards and dashboards without leaving the page. Learn more

Data extractor fields now available in Data studio

Fields created with Data Extractor can now be used as metrics in dashboards, forecast, and account boards. Learn more

Customize activity exports in Dynamics CRM

Select the activity type for calls and meetings, and define the window for updating each activity. Learn more

Deals & Forecast

Access the most recent call in Account console

Review, share, or follow-up on the latest recorded call directly from the overview tab. Learn more

March

Introducing Gong Assistant

Ask questions about calls and follow up to get deeper insights. Gong’s new conversational assistant is now available on the call page, with more coming soon across Gong. Learn more

Foundation

Generate scorecards with AI Builder

Use prompts to generate a complete scorecard for AI Call Reviewer, and customize it using insights from your team’s call history and data. Learn more

Get call insights up to 70% faster

Gong now makes calls available significantly sooner, with improvements that may vary by call provider, duration, and call type. Learn more

AI Data Extractor fields update continuously

AI Data Extractor now updates whenever new conversations are detected, ensuring your data reflects the latest activity. Learn more

Identify themes across more calls

AI Theme Spotter can now detect themes across up to 50,000 calls. Learn more

Improved AI tracker management

View more trackers at once and sort or filter them to quickly locate the ones you need.  Learn more

Engage

Require a call outcome for every call

When enabled, team members must select a call outcome at the end of each call, ensuring more complete data. Learn more

February

February release

Introducing Enable

Discover AI Trainer, Gong’s AI-powered role-playing simulation, based on actual sales calls, - with scenarios tailored to specific skills, topics, or selling situations. Available with Gong Enable. Learn more

Foundation

Ask anything across calls

Ask a question and get instant, factual answers based on an unlimited volume of segmented calls. Learn more

Get Gong notifications and content in Microsoft Teams

Stay updated with real-time notifications for comments, stream updates and call shares. Learn more

More powerful AI Data Extractor

  • Extract dates in AI Data Extractor: The AI Data Extractor can now extract dates, alongside existing data types like Yes/No, Text, Single-select picklist, and Number.

  • Run AI fields on emails, in addition to calls: Choose whether you want to run the AI Data Extractor to run on both calls and emails, or calls only.

  • Set the source timeframe for AI Data Extractor: Choose how far back emails and calls are included when calculating AI fields.

  • Use in-app AI to refine AI Data Extractor questions as you build them: Get the most accurate results from AI Data Extractor with in-app AI refinement for AI field questions.

    Learn more

Download detailed AI Theme Spotter reports

Download a PDF file with detailed theme reports. Learn more

Increased cap for AI Theme Spotter reports

Companies can now create up to 10 reports per month, plus 3 more reports every 6 seats. Learn more

More playbooks now in all languages

Track your SPIN, Solution Selling, and Challenger playbooks in Gong, more accurately and in any language. Learn more

Engage

Manage opt-out rules and email tracking across channels and regions

Admins can enforce granular opt-out rules, sync them with CRM fields, and control email open and click tracking. Reps can view and manage opt-out status from the person view and the Gong Anywhere extension. Learn more

Smarter to-do management

Group your to dos by flow and step, account, or prospect local time. Filter by activity type or focus on flow errors or follow ups. Learn more

Bulk add contacts and leads to flows from more places in Salesforce

Bulk select contacts or leads from any Salesforce reports, including reports with or without charts, and campaigns. Learn more

Trigger flows with AI Tracker

Use smart trackers to automatically start flows when specific concepts are detected in conversations. Learn more

Deals & Forecast

Account boards: Custom account management

Bring AI insights and account activity together in one shared view to keep your team aligned on strategy and next steps. Learn more

Account console

Get full account context in a single view that brings together activity, AI insights, deals, partner context, and CRM data. Accessible from search, deal boards, and account boards. Learn more

Dashboards

Export and import target values

Admins can now export target data to CSV, manage the data, and update data back in Gong. Learn more

View tabular data in dashboards

Analytics now includes a customizable table view, giving you direct access to the underlying numbers. Learn more

Access dashboards faster

Star dashboards to keep what matters most at the top of your list. Learn more

Navigation bar: Deals is now Revenue

Account boards, Deals, Dashboards, and Forecasts now live under the Revenue section. Learn more

Mobile

Configurable forecast boards on mobile

Team members can now submit forecasts for configurable forecast boards on mobile. Learn more

January

January release

Foundations

AI Builder - Now with chat history

See content that you’ve already generated with the AI Builder. Learn more

SPICED and BANT playbooks, now in all languages

Track your SPICED and BANT playbooks in Gong, more accurately and in any language. Learn more

Use in-app AI to refine smart tracker questions as you build them

Get the most accurate results from your smart trackers with in-app AI refinement for smart tracker questions. Learn more

Engage

Automate actions for bounced emails

Set rules to automatically stop a flow, or move a contact or lead to a different flow, when an email bounces. Learn more

Mobile

Get inbound calls to your assigned business number on mobile

Answer inbound calls on the go, and have them logged and recorded in Gong, so you never miss another lead.  Learn more

Platform

See all of a contact’s flows in Salesforce

See multiple flows for a single contact or lead in Salesforce. Learn more

Save extracted data as numbers

The AI Data Extractor now supports numeric data types, so you can extract and store numeric data. Learn more

Easier set up for Opportunity Teams and Splits import

You can now configure Opportunity Teams and Splits import settings directly from the CRM settings page. Learn more

Deals & Forecast

Gong data cloud improvements

For changes to the Gong data cloud, see What's new in Gong data cloud

Understand hidden team members in configurable forecast boards

See which team members are excluded or inactive, and understand how each status impacts forecast rollups. Learn more

Spot the biggest deals faster in configurable forecast boards

Metric drill-downs now open sorted by amount, highest to lowest, so big deals display at the top. Learn more

See Monthly updates archive for updates prior to 2026.