Search for calls

    Who can use this: Any team member

    Available on: Any Gong plan

    Ideal for: Sales rep

Filter calls in Conversations > Search to find the exact set of calls you need. Search updates automatically as you add or change filters, so you can refine your results without re-running the search each time.

Apply filters

The Search page opens with five default filters: Participants, Account name, Words or phrases, Trackers, and Call title or email subject. You can apply these directly or add any of the 100+ available filters to your panel.

To search for calls:

1. From the left sidebar, click Conversations, and select Search.

2. Enter a value in one or more of the default filters. Results update as you type or select.

3. (Optional) To add more filters, click +Add filters, select the filters you want, reorder them if needed, and click Apply.

4. Click a call in the results list to open a call panel with a quick summary, or click the call title to open the full call page.

Tip:

To save your current filter set for later use, click Save at the top of the filter panel. Learn more about saving and reusing searches.

Combine and refine your filters

How Gong combines your filters depends on whether you add multiple values to one filter or apply the same filter more than once.

• OR logic: When you add multiple values to the same filter, Gong returns calls or emails that match any of those values. For example, adding two account names returns calls or emails from either account.

• AND logic: When you add a second instance of the same filter using the add icon beside it, Gong returns only calls or emails that match both instances. For example, two separate Participants filters set to different people returns calls or emails where both people were present.

The include and exclude options on some content filters let you narrow results further. Select Results contain the term to find calls that include a word or phrase, or Results do not contain the term to exclude them.

Use text search operators

Narrow transcript or title searches using operators to match exact phrases, multiple terms, or combinations.

• Exact phrase: Wrap a phrase in quotation marks to find calls where those words appear together in that order. Example: "discovery call"

• Either term (OR): Use a pipe character between terms to find calls containing either one. Example: pricing | budget

• All terms (AND): Use a plus sign between terms to find calls containing all of them. Example: renewal + contract

• Exclude a term: Add a minus sign before a term to exclude calls that contain it. Example: -competitor

View and sort your results

Sort and navigate your results to find specific calls quickly and prioritize which ones to review.

To sort results, use the sort options above the call list. You can sort by date, duration, or available CRM fields. Each call card shows the title, participants, date, and duration.

To take a quick action on a call without opening it, hover over the call card and click More actions . Options include generate a follow-up email, downloading media or transcript, setting as private, moving to another workspace, and deleting.

Frequently asked questions