What languages are supported in Gong?

Gong supports global organizations working in 70+ languages, more than any other solution on the market. Our in-house transcription models are specifically optimized for revenue conversations and consistently outperform the industry standard.

Our AI delivers better insights and a deeper understanding of customer conversations, allowing teams to work efficiently, access critical data, stay on top of trends, ramp new hires quickly, and coach effectively in any language.

Languages and capabilities supported in Gong

Hyper-optimized languages

For these languages, we provide in-house, best-in-class transcription for a smooth, natural reading experience.
Capabilities supported in hyper-optimized languages: call spotlight, trackers, custom Vocabulary, question ID, topics, translation, redaction of sensitive information, consent page, ask anything about a call, ask anything about deals, accounts, and contacts, and deal likelihood.

• English (USA, UK, all countries)

• German (Germany, Austria)

• Spanish (USA, Spain, all countries)

• French (France, Canada, Belgium, Switzerland)

• Danish (Denmark)

• Italian (Italy, Switzerland)

• Portuguese (Brazil, Portugal)

• Swedish (Sweden)

• Japanese (Japan)

English only
The following capabilities are currently available in English only: playbooks, smart trackers, email labels, red flag alerts

Exceptions
The following languages are hyper-optimized, but do not support the following capabiltiies:

• Danish: Next steps, audio prompt

• French (Canada): Next steps, pre-call email, audio prompt

• Swedish: Next steps, consent page, audio prompt, pre-call email

• Portuguese (Portugal): Next steps, redaction, deal likelihood, ask me anything about deals, accounts, and contacts

Standard languages

We recommend that you set spoken languages to ensure they are correctly detected.
Capabilities supported in all standard languages include: call spotlight, trackers, custom vocabulary, translation, and topics.

• Afrikaans (South Africa)

• Albanian (Albania)

• Amharic (Ethiopia)

• Arabic (Algeria, Bahrain, Egypt, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Morocco, Oman, Palestine, Qatar, Saudi Arabia, Tunisia, United Arab Emirates, Yemen)

• Armenian (Armenia)

• Azerbaijani (Azerbaijan)

• Basque (Spain)

• Bengali (Bangladesh, India)

• Bosnian (Bosnia and Herzegovina)

• Bulgarian (Bulgaria)

• Burmese (Myanmar)

• Catalan (Spain)

• Chinese, Cantonese (Hong Kong)

• Chinese, Mandarin (China, Taiwan)

• Croatian (Croatia)

• Czech (Czech Republic)

• Estonian (Estonia)

• Filipino (Philippines)

• Finnish (Finland)

• Galician (Spain)

• Georgian (Georgia)

• Greek (Greece)

• Gujarati (India)

• Hebrew (Israel)

• Hindi (India)

• Hungarian (Hungary)

• Icelandic (Iceland)

• Indonesian (Indonesia)

• Javanese (Indonesia)

• Kannada (India)

• Kazakh (Kazakhstan)

• Khmer (Cambodia)

• Korean (South Korea)

• Lao (Laos)

• Latvian (Latvia)

• Lithuanian (Lithuania)

• Macedonian (Macedonia)

• Malay (Malaysia)

• Malayalam (India)

• Marathi (India)

• Mongolian (Mongolia)

• Nepali (Nepal)

• Norwegian (Norway)

• Persian (Iran)

• Polish (Poland)

• Punjabi (Gurmukhi, India)

• Romanian (Romania)

• Russian (Russia)

• Serbian (Serbia)

• Sinhala (Sri Lanka)

• Slovak (Slovakia)

• Slovenian (Slovenia)

• Sundanese (Indonesia)

• Swahili (Kenya, Tanzania)

• Tamil (India, Malaysia, Singapore, Sri Lanka)

• Telugu (India)

• Thai (Thailand)

• Turkish (Turkey)

• Ukrainian (Ukraine)

• Urdu (India, Pakistan)

• Uzbek (Uzbekistan)

• Vietnamese (Vietnam)

• Zulu (South Africa)

Advanced capabilities supporting global organizations

In addition to the capabilities described below, teams can use many of Gong’s core functionalities in any language. For example, coaching inbox and metrics, deal drivers, conversation stats, pipeline review, account review, deal insights, and more for onboarding, coaching, deal execution and strategic initiatives are available in any language.

AI Capabilities

Call spotlight

See important call information at a glance, read a bulleted summary of main points, get AI-generated answers to call-related questions, and more. Available for all web conference and telephony calls. Learn more

Ask anything about deals, accounts, and contacts

Get answers to specific questions about a deal, account or contact and get answers based on calls and emails connected with that deal, account, or contact. Save time and get key information that you might otherwise miss. Learn more

Ask anything about a call

Get answers to specific questions from the content of a call, without listening to a moment of it. You’ll save time and be able to get key information that you might otherwise miss. Learn more

Next steps

See when action items are mentioned in a call, so it’s easier to make sure that nothing falls through the cracks.

Email labels

We automatically display email labels according to the detected email content, allowing better navigation when reviewing all emails in an account. For example, pricing, scheduling. Learn more

Deal likelihood

This AI-driven score indicates how healthy a deal is, and its likelihood to close in the expected quarter, compared to other deals in your pipeline. Learn more

Question ID

We automatically identify and group questions asked during a call according to which side asked them.

Red flag alerts

These warnings appear when a prospect sends an email that presents a potential risk to a deal. By alerting you of the potential risk, you’ll be able to address it quickly. Learn more

Tune Gong to your business

Custom vocabulary

Improve transcriptions by adding terms that are unique to your business. Learn more

Topics

Using AI and machine-learning technology, we identify topics based on the number of times a subject was discussed and the duration of the discussion, and surface them in your calls. Learn more

Trackers

Trackers find words, phrases, or concepts across your conversations, so you can hone in on the parts that matter to you most. Keyword trackers find words and phrases; smart trackers hone in on entire concepts. Learn more

Translation into English

Understand and gain insight into your team’s non-English calls with transcript and spotlight translations into English. Spot collaborative moments and share them with your team, hear what reps are saying on their non-English calls, and give and get feedback from colleagues who speak different languages. Learn more

Security and Compliance

Audio prompt

Informs call participants that a call is being recorded and is enabled by default. Learn more

Pre-call email

Customers receive an email 10 minutes before a scheduled call reminding them of the call and that it will be recorded. Learn more

Consent page

The consent page is a personalized page hosted by Gong to obtain recording consent. Learn more

Redact sensitive information

Automatically redact sequences of digits to avoid having a record of sensitive numbers such as credit cards and IDs. Learn more