What languages are supported in Gong?

Gong supports 70+ languages, so you get conversation insights in the languages that your customers are speaking. Get AI-based summaries, search transcripts, get notified when specific concepts are mentioned, and more.

Gong provides hyper-optimized transcription for more than 20 languages, providing you and your team with very accurate, best-in-class transcripts. Transcripts in another 50 languages are equal to the industry standard.

Languages and features supported in Gong

The tables below show the languages supported in Gong and which features are supported in each language. See short descriptions of each feature below the tables.

Table 1: Hyper-optimized languages with best-in-class transcription that provides a smooth, natural reading experience.

Table 2: Standard languages supported by Gong. We recommend having these languages set as spoken languages to ensure they are correctly detected. Learn more

In addition to the features listed below, your team can use many of Gong’s core functionalities in any language. For example, you can use coaching inbox and metrics, deal drivers, conversation stats, pipeline review, account review, deal insights, and more for onboarding, coaching, deal execution and strategic initiatives in any language.

Table 1: Hyper-optimized languages

Table 1:

Trackers, Custom Vocabulary, Question ID, Topics, Transcript translation, Redaction of sensitive information, Consent page, Ask anything about a call, Ask anything about deals, accounts, and contacts, and Deal likelihood are also supported for these languages.

Table 2: Standard transcription - Automatically supported languages

Table 2:

Trackers, Custom Vocabulary and Topics are also supported for these languages.

Gong features

Ask anything about a call

Get answers to specific questions from the content of a call, without listening to a moment of it. You’ll save time and be able to get key information that you might otherwise miss. Learn more

Ask anything about deals, accounts, and contacts

Get answers to specific questions about a deal, account or contact and get answers based on calls and emails connected with that deal, account or contact. Save time and get key information that you might otherwise miss. Learn more

Audio prompt/Pre-call email

These two features assist with customer consent. 

Audio prompt Informs call participants that a call is being recorded and is enabled by default. You can set when the prompt plays, choose from several possible prompt texts, and choose whether a male or female voice says the prompt. Learn more

Pre-call email Customers receive an email 10 minutes before a scheduled call reminding them of the call and that it will be recorded. Learn more

Next steps

Gong automatically detects and action items that were discussed on a call, making it easier for you to make sure that nothing falls through the cracks.

Call spotlight

Save time reviewing, preparing for, and following up on calls with call spotlight. See important information at a glance, drill down into the details, get AI-generated answers to call-related questions, and more, all without listening to a moment of the call. Includes Key points, a 10-bullet summary of a call's main points, which makes it easier to understand quickly what happened. Learn more

Consent page

The consent page is a personalized page hosted by Gong to obtain recording consent. The page is automatically displayed in the default language of the participant's browser when that browser is set to one of the supported languages. Learn more

Custom vocabulary

Improve transcriptions by adding terms that are unique to your business. If Gong transcribes a term incorrectly, you can add this error to the alternative transcriptions for the term in the custom vocabulary. When detected, Gong replaces the alternative transcriptions with the correct terms. For more about custom vocabulary. Learn more

Deal likelihood

Deal likelihood is an AI-driven score that indicates how healthy a deal is and its likelihood to close in the expected quarter, compared to other deals in your pipeline. Learn more

Email labels

We automatically detect specific email labels according to the detected email content, allowing better navigation when reviewing all emails in an account. For example, pricing, scheduling. Learn more

Question ID

We automatically identify and group any questions asked during a call, by each side.

Red flag alerts

These warnings appear when a prospect sends an email that presents a potential risk to a deal. By alerting you of the potential risk, you’ll be able to address it quickly. Learn more

Redact sensitive information

Automatically redact sequences of digits to avoid having a record of sensitive numbers such as credit cards and IDs. Set the minimum number of digits you want to be redacted and they will be silenced in the call audio and replaced in the call transcript with (REDACTED). Learn more

Topics

Topics are subjects that are frequently mentioned in your calls. Gong's AI and machine-learning technology identifies topics in your calls based on the number of times a subject was discussed, and the duration of the discussion, and surfaces them in your call. Learn more

Trackers

Trackers are words or phrases that are tracked across all or some calls, enabling you to hone in on the most important parts of a conversation. In addition to the out-of-the-box trackers that come with Gong, companies can set up their own trackers, to find and highlight the words and concepts that are most important to them. Learn more

Transcript translation into English

Understand and gain insights into your team’s non-English calls with transcript translations into English. This enables you to spot collaborative moments and share them with your team, hear what reps are saying on their non-English calls, and give and get feedback from colleagues who speak different languages. Transcript translation is available for hyper-optimized languages. Learn more