Emails from Gong
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Emails from Gong

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Article summary

Gong sends two kinds of emails:

  • Onboarding emails - emails sent during the onboarding process

  • Subscription emails - ongoing notifications sent to subscribers of things like calls, deal boards, coaching digests, and so on

Where do I manage emails from Gong?

Individuals can manage their emails in their My Notifications page. Go here for more information.

Technical admins can manage emails on behalf of the entire organization. Go here for more information.

Note:

Individuals can update their own notification settings whenever they want. Tech admins have the option to apply the default company settings to anyone provisioned following the settings change (new users only) or for both existing and future-provisioned users.

Onboarding emails

The following table describes Gong's onboarding emails and which emails can be controlled, and by whom.

Topic

Description

Sent when

Welcome

An optional email that admins can send to welcome new users in Gong

Tech admins can decide whether the welcome mail is sent at the time a user is provisioned, or later.

Complete setup

An email sent to prompt people to complete a manual step required to finish setting up their Gong account, for example to connect their calendar or email.

Gong identifies that the step needs to be completed

First call is due to be recorded

An email sent to help people understand what to expect when their web conference is recorded by Gong.

Gong is scheduled to record a web conference call for the first time.

Gong product tips

A short series of emails intended to help onboarding to Gong that includes tips on various features. The first email is sent after a new user signs in to Gong for the first time.

Individuals: manage your emails on your My Notifications page.

Tech admins: manage the default settings for your org in the Notification Settings page.

Subscription emails

Some subscriptions are automatic, for example when you participate in a call, and others are opt-in, for example, subscribing to a deal board.

Individuals can manage their subscriptions on their My Notifications page. Tech admins can manage default, company-wide settings in the Notification Settings page.

Subscriptions for everyone

The table below lists all subscription emails available to anyone. Note that all notification emails are sent to people at your company, not customers.

Topic

Description

Recipient

Cadence

Individual control

Admin control over org default

Call summary for call participants

Call highlights, a summary of the call when available, and a link to the call recording.

Note: This notification is available for web conferencing system calls only.

Internal call participants

Sent immediately after a call ends

Turn on/off

Turn on/off

Daily digest

Depending on what's set, may include:

(1) A personalized call schedule for the upcoming day, including links to previous calls with the prospects you're meeting

(2) Summary of the previous day's calls, including call highlights and links to the call recordings.

Can include both and a summary of the previous day's calls, depending on settings

Individuals with calls scheduled for the day and/or with calls recorded the previous day

Sent daily at 7 AM

Turn on/off

Turn on/off

Calls from the previous week

Weekly summary of the previous week's call highlights, including links to call recordings.

Individuals with calls recorded the previous week

Sent every Saturday at 7 AM

Turn on/off

Turn on/off

Stream alerts

Notification that a new call has been added to a stream, with a link to the latest call(s) in the stream

Anyone subscribed to a stream

Immediately, daily, or weekly, as set in the stream

Subscribe/unsubscribe

N/A

Saved filters alerts

Notifies users when they create or subscribe to a saved filter

Anyone subscribed to a saved filter

Immediately, daily, or weekly, as set in the saved filter

Subscribe/unsubscribe

N/A

Manager subscriptions

In addition to the subscriptions above, managers can also subscribe to the following emails:

Topic

Description

Recipient

Cadence

Individual control

Admin control over org default

Call summary for managers

Call highlights and a link to the call recording.

Direct manager of an individual who hosted a call

Sent immediately after the call finishes

Turn on/off

Turn on/off

Calls from the previous day for managers

Summary of the previous day's calls made by members of the manager's team, including call highlights and links to the call recordings.

Direct managers of individuals with calls recorded the previous day

Sent daily at 7 AM

Turn on/off

Turn on/off

Team's calls from the previous week

Weekly summary of the previous week's calls made by members of the manager's team, including call highlights and links to call recordings.

Note: This notification is only sent to managers for team members with analyzed external calls over the previous week.

Direct managers of individuals with calls recorded the previous week

Sent every Saturday at 7 AM

Turn on/off

Turn on/off


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