Supported telephony systems
- 2 minute read
- Contributors
- DarkLight
Supported telephony systems
- 2 minute read
- Contributors
- DarkLight
Article summary
Did you find this summary helpful?
Thank you for your feedback
Gong is fully compatible with many telephony systems (dialers). Gong integrates with telephony systems by importing the audio itself, rather than joining and recording a meeting as done when integrating with web conferencing systems. You can connect to more than one account from Gong.
Note
In your telephony system, enable recording for the relevant teams or users in order to record and import calls to Gong.
In Gong, ensure that your team members are set to import calls. For more details, see Add or edit a team member
There are 3 types of telephony system integrations:
via API
via Salesforce
Other - set up yourself, or with help from either Gong or the telephony provider
The following sections list the telephony systems supported by Gong for each integration type. We constantly add new providers, so if you have any needs, suggestions or questions, get in touch with Gong Support.
API integration
The following telephony systems allow Gong to connect to their API. This is the preferred integration type due to its reliability. With this integration, Gong integrates with the telephony provider to download the appropriate calls. Click the telephony provider name to learn how to integrate.
Telephony Providers
Genesys Cloud (formerly PureCloud) |
SalesLoft (Salesforce integration is also available - see below) |
Vonage Contact Center (formerly NewVoiceMedia) |
Salesforce integration
If the direct API connection does not work for your organization, some integrations have an alternative integration that works with Salesforce activities created by the telephony system after calls are completed.
You must have a connection to Salesforce to use this integration. Gong uses your Salesforce connection to find, download, and import relevant recordings.
Telephony system | How to get set up |
|---|---|
| Following are basic instructions. You usually need to access both the provider and Salesforce.
If a provider has a link in the left column, click it to get fuller instructions. |
Refer to set up instructions |
Note
* For these providers, the API solution is also available. Follow the set up instructions for the integration relevant to your company.
Other integrations
The following telephony systems need help from either Gong or the provider themselves to integrate with Gong.
Telephony system | How to get set up |
|---|---|
Refer to set up instructions | |
Refer to set up instructions | |
Kixie | Contact Kixie for help setting this up. |
Xencall | Contact Xencall for help setting this up. |
Refer to set up instructions |
See also:
What Gong requires from each provider,
For troubleshooting, see Troubleshooting telephony system issues.
Was this article helpful?