Who can use this: Tech admin
Available on: Any Gong plan
Gong automatically detects the language spoken on each call. In most cases, no configuration is needed. Set spoken languages when automatic detection is inaccurate, such as when a team member has a strong accent, regularly switches between a small set of languages, or Gong is consistently transcribing calls in the wrong language.
Set spoken languages for a team member or team
Limit Gong's language detection to the languages you select, for one team member or a whole team. You can select up to four languages. The setting applies only to calls the team member owns, not calls where they are only a participant.
To set spoken languages:
From the left sidebar, click Admin center.
In the Settings tab, click Team members under the People card.
Select the team member or team you want to update.
Under Languages, select the languages spoken during calls.
Click Save changes.
Note:
Changes apply to future calls only. Calls Gong has already processed are not affected.
Important:
If you select only one language, all of that team member's calls are transcribed in that language, regardless of what was actually spoken. Select only one language if you are certain the team member always speaks it.
Note:
If your company uses SCIM provisioning to manage team members, SCIM can overwrite manually configured spoken language settings. At the next sync, the languages your identity provider sends replace the full set, and if it sends none, the languages are cleared. For example, sending only English removes previously added German and Italian settings for that team member. To prevent this, configure your IdP to send the full set of languages for each team member.
Choose what happens to existing team member languages
If you selected a team and some team members have already set their own languages, Gong asks what to do with them. Choose one of these options:
Leave their languages as is: Team members keep the languages they set.
Add the languages above to theirs, and keep their default language: Gong adds your languages to each team member's selection. Team members who would end up with more than four languages don't get the addition.
Override their languages: Gong replaces the languages team members set for themselves. Click Override to confirm.
Frequently asked questions
Does this setting affect calls where the team member is a participant but not the owner?
No. Spoken languages only affect calls that the team member owns. If a team member joins a call hosted by someone else, Gong uses the call owner's language settings for detection.
Can I update a team member's spoken language setting after setting it?
Yes. Return to the team member's profile in Team members, update the languages under Languages, and click Save changes. The change applies to future calls. If you clear the setting entirely, Gong goes back to detecting the language from all supported languages for that team member.
If multiple languages are spoken in a call, which one is transcribed?
Gong transcribes the call in the language spoken most during the call.
If a team member sets their own languages, can I override them?
Yes. Team members can set their own spoken languages from their profile, overriding the team or admin setting. If you update a team member's setting afterward, yours takes effect. The most recently changed setting always applies, whether set by you or by the team member. If you want to add to their selection rather than replace it, check their current settings first.
Does selecting a language on the call page affect my team's profile settings?
No. Selecting a language on the call page is a one-time, call-specific action. It changes how that call is transcribed or translated, but it does not update your team’s or your personal spoken-language profile settings.