Gong supports 70+ languages, more languages than any other revenue intelligence provider. For a full list of the features supported in each languages, see this.
In most casts, Gong automatically detects the correct language of a call, so there is no need to set spoken languages. However, if calls are transcribed in the wrong language, there are two things that team members can do.
Transcribe call in the correct language
If the language of a call is incorrectly identified, or if multiple languages were spoken in a call and you want the transcript to reflect a different language than the one reflected in the transcript, you can reprocess the call, in the language that you want, from the call page. For more, see Transcribe call in the correct language.
Set spoken languages
If Gong is consistently transcribing a team members calls in the wrong language, they can set the languages they speak on calls. This can be done for a single team member or an entire team. If spoken languages are set as described below, the team member’s preferences This improves Gong’s ability to correctly identfiy the mistra of them is a standard language, it’s best to set all of th languages, even ones that are otherwise detected automatically. For example, if someone speaks both Polish and English during calls, both languages should be set as spoken languages in order to ensure that transcripts and insights are provided in those languages. There is a maximum of 4 languages per person.
Set spoken languages for your team
Save time by setting spoken languages for entire teams via the Team settings page.
For instructions on how to do this, see this.
Set your own spoken languages
Individual team members can set their own languages via their My Profile page.
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For instructions on how to do this, see this.
Note: Individual team members can override the languages set by their admin, and admins can override the languages set by individual team members.
Table 1. Standard languages
These languages should be set in advance. For a description of the features available in each language, see this.
Language | BCP-47 Code |
|---|---|
Afrikaans (South Africa) | af-ZA |
Albanian (Albania) | sq-AL |
Amharic (Ethiopia) | am-ET |
Arabic (Algeria) | ar-DZ |
Arabic (Bahrain) | ar-BH |
Arabic (Egypt) | ar-EG |
Arabic (Iraq) | ar-IQ |
Arabic (Israel) | ar-IL |
Arabic (Jordan) | ar-JO |
Arabic (Kuwait) | ar-KW |
Arabic (Lebanon) | ar-LB |
Arabic (Mauritania) | ar-MR |
Arabic (Morocco) | ar-MA |
Arabic (Oman) | ar-OM |
Arabic (Palestine) | ar-PS |
Arabic (Qatar) | ar-QA |
Arabic (Saudi Arabia) | ar-SA |
Arabic (Tunisia) | ar-TN |
Arabic (United Arab Emirates) | ar-AE |
Arabic (Yemen) | ar-YE |
Armenian (Armenia) | hy-AM |
Azerbaijani (Azerbaijan) | az-AZ |
Basque (Spain) | eu-ES |
Bengali (Bangladesh) | bn-BD |
Bengali (India) | bn-IN |
Bosnian (Bosnia and Herzegovina) | bs-BA |
Bulgarian (Bulgaria) | bg-BG |
Burmese (Myanmar) | my-MM |
Catalan (Spain) | ca-ES |
Chinese, Cantonese (Hong Kong) | yue-Hant-HK |
Chinese, Mandarin (China) | zh-CN |
Chinese, Mandarin (Taiwan) | zh-TW |
Croatian (Croatia) | hr-HR |
Czech (Czech Republic) | cs-CZ |
Estonian (Estonia) | et-EE |
Filipino (Philippines) | fil-PH |
Finnish (Finland) | fi-FI |
Galician (Spain) | gl-ES |
Georgian (Georgia) | ka-GE |
Greek (Greece) | el-GR |
Gujarati (India) | gu-IN |
Hebrew (Israel) | he-IL |
Hindi (India) | hi-IN |
Hungarian (Hungary) | hu-HU |
Icelandic (Iceland) | is-IS |
Indonesian (Indonesia) | id-ID |
Javanese (Indonesia) | jv-ID |
Kannada (India) | kn-IN |
Kazakh (Kazakhstan) | kk-KZ |
Khmer (Cambodia) | km-KH |
Korean (South Korea) | ko-KR |
Lao (Laos) | lo-LA |
Latvian (Latvia) | lv-LV |
Lithuanian (Lithuania) | lt-LT |
Macedonian (Macedonia) | mk-MK |
Malay (Malaysia) | ms-MY |
Malayalam (India) | ml-IN |
Marathi (India) | mr-IN |
Mongolian (Mongolia) | mn-MN |
Nepali (Nepal) | ne-NP |
Norwegian (Norway) | no-NO |
Persian (Iran) | fa-IR |
Polish (Poland) | pl-PL |
Punjabi (Gurmukhi,India) | pa-Guru-IN |
Romanian (Romania) | ro-RO |
Russian (Russia) | ru-RU |
Serbian (Serbia) | sr-RS |
Sinhala (Sri Lanka) | si-LK |
Slovak (Slovakia) | sk-SK |
Slovenian (Slovenia) | sl-SI |
Sundanese (Indonesia) | su-ID |
Swahili (Kenya) | sw-KE |
Swahili (Tanzania) | sw-TZ |
Tamil (India) | ta-IN |
Tamil (Malaysia) | ta-MY |
Tamil (Singapore) | ta-SG |
Tamil (Sri Lanka) | ta-LK |
Telugu (India) | te-IN |
Thai (Thailand) | th-TH |
Turkish (Turkey) | tr-TR |
Ukrainian (Ukraine) | uk-UA |
Urdu (India) | ur-IN |
Urdu (Pakistan) | ur-PK |
Uzbek (Uzbekistan) | uz-UZ |
Vietnamese (Vietnam) | vi-VN |
Zulu (South Africa) | zu-ZA |
Table 2. Hyper-optimized languages
These languages only need to be set if you’ve set spoken languages from Table 1. For a description of the features available in each language, see this.
Language | BCP-47 Code |
|---|---|
English (Australia) | en-AU |
English (Canada) | en-CA |
English (India) | en-IN |
English (Ireland) | en-IE |
English (New Zealand) | en-NZ |
English (Philippines) | en-PH |
English (Scotland) | en-AB |
English (Singapore) | en-SG |
English (South Africa) | en-ZA |
English (United Kingdom) | en-GB |
English (United States) | en-US |
English (Wales) | en-WL |
Danish (Denmark) | da-DK |
Dutch (Belgium) | nl-BE |
Dutch (Netherlands) | nl-NL |
French (Belgium) | fr-BE |
French (Canada) | fr-CA |
French (France) | fr-FR |
French (Switzerland) | fr-CH |
German (Austria) | de-AT |
German (Germany) | de-DE |
German (Switzerland) | de-CH |
Japanese (Japan) | ja-JP |
Spanish (Argentina) | es-AR |
Spanish (Bolivia) | es-BO |
Spanish (Chile) | es-CL |
Spanish (Colombia) | es-CO |
Spanish (Costa Rica) | es-CR |
Spanish (Dominican Republic) | es-DO |
Spanish (Ecuador) | es-EC |
Spanish (El Salvador) | es-SV |
Spanish (Guatemala) | es-GT |
Spanish (Honduras) | es-HN |
Spanish (Mexico) | es-MX |
Spanish (Nicaragua) | es-NI |
Spanish (Panama) | es-PA |
Spanish (Paraguay) | es-PY |
Spanish (Peru) | es-PE |
Spanish (Puerto Rico) | es-PR |
Spanish (Spain) | es-ES |
Spanish (United States) | es-US |
Spanish (Uruguay) | es-UY |
Portuguese (Brazil) | pt-BR |
Portuguese (Portugal) | pt-PT |
Italian (Italy) | it-IT |
Italian (Switzerland) | it-CH |
FAQs
If I set only one language, will all calls be transcribed in that language?
Yes. If you only set one language, it will be used for all calls.
Once I set a language, can it be changed?
Yes, languages can be changed at any time and the change will affect future calls. To change the language of a call that was already transcribed, see this.
If someone speaks multiple languages, do I need to set all of them?
Yes, if you want transcripts in different languages, you need to set all languages that the person will be speaking. This is true even for language that you don't need to set on their own. So, for example, if someone speaks Polish and English, you'll need to set both of them here.
Why is it necessary to set some languages and not others?
The languages you need to set are newly supported in Gong, and setting them enables us to detect them. Over time, Gong's AI will be more familiar with these languages, and they won't need to be set.
If I set languages for a team, can team members set different languages?
Yes, individual team members can set their own spoken languages. These will override any languages set by the admin.
If a team member sets their own languages, can I override them?
Yes, you can. An admin can override any languages set by a team member. If you don't want to override individual's own languages, you can keep their languages as is, or add languages to the ones they've set.
If multiple languages are spoken in a call, which one will be transcribed?
The transcript will be provided in the language that was spoken for the majority of the call. So, if 51% of the call was in Polish and 49% was in English, the transcript will be provided in Polish.