Plans and seats

Tech admin

The first step of setting up Gong is purchasing a plan, which includes your platform, any add-on packages, and seats for the platform and packages. Then you can start assigning seats to individual team members so each of them has access to relevant capabilities.

Purchase a plan

Company settings > General settings > Licenses and seats

On top of the Gong Foundation platform, you can apply any of our add-on packages. Contact your CSM and select from the following:

• Enable Essentials optimizes sales team performance with Gong AI-based coaching, and adoption of sales initiatives.

• Forecast provides sales teams with the information they need to submit their forecasting numbers with confidence.

• Forecast Essentials provides 360-degree visibility of your pipeline with granular deal intelligence, providing the infrastructure to maximize revenue with advanced, AI-driven forecasting capabilities.

• Engage enables easy prioritization, personalization, and automation of outreach activities.

• Data Cloud allows exporting your Gong data to external data platforms,  and BI tools for deeper data analytics and advanced insights.

Note:

If your last contract renewal was prior to March 2025, you remain under one of our previous plans, detailed in the accordion below.

Once you’re subscribed, you’ll see your selected plans under Company settings > General settings > Licences and seats:

Assign seats

Company settings > People > Team members

The types of seats that can be assigned depend on your selected platform and add-on packages.

• The banner at the top (1) displays the number of active team members and their data capture details.

• The panel on the right (2) provides a summary of the number of used seats per plan and package out of the available number of seats according to your Gong contract.

• The Seats column (3) displays the seats assigned to the team member. A Purple icon indicates an assigned seat.

To assign seats:

1. Click the team member’s name. A panel will open on the right.

   Note:

   A team member with no seats assigned is a Ccollaborator. Collaborators have limited access to Gong capabilities and their seats are free.

2. Scroll down to Seats and switch on the required seats for the team member. You can also assign seats to multiple team members.

   

Buy more seats

The panel on the right displays a summary of the number of seats per plan or package used out of the available number of seats.

To get additional seats:

1. Click Buy more seats.

2. Select the number of seats per plan or package, and continue to complete the purchase.

   

Note:

You can start using the new seats immediately. Charges for purchased seats are prorated to the end of your subscription term. An invoice for the purchased seats, plus any applicable taxes, will be sent to the mail account of your billing contact. You should receive the email within 2-3 days after making the order.

Buying more seats after renewal

Upon renewal and switching between our old packaging model to the new one, Gong provides your company with as many seats as needed to maintaining your current functionality; however, any additional seats added after the contract renewal are not included in the purchase and must be paid for separately.

For example, if your previous contract included 20 Pro seats supporting 20 team members using Deals, upon renewal, Gong will provide 20 seats of Gong Foundation and 20 seats of Gong Forecast Essentials, so that you still have access to Deal features under the new model at no additional cost. This is true even if you choose to increase your number of seats. So that if you increase from 20 to 30 seats at renewal, Gong will provide the necessary seats to keep the new purchases in line with the previous ones. However, any extra seats purchased after renewal must be purchased separately, as they are not provided by Gong. So if you choose to add 10 more seats to your account a month after renewal and you want those teams members to have full Deals functionality, you would need to purchase Gong Foundation as well as Gong Forecast Essentials.