What counts as feedback
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What counts as feedback

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Article summary

This article explains what is considered feedback in Gong, which is important to understand when looking at coaching metrics and Gong usage.

Feedback requests

People can request feedback on a call they attended in any of the following ways:

Tip: Feedback requests can be found in the Coaching inbox and in the homepage Collaboration section. You are also notified about them via email. Go here for more information.

Via comment

Not all comments are feedback requests.

Action

Is this a feedback request?

When someone tags their direct manager on a call they attended

Yes

When someone tags anyone else on a call they attended

No

By sharing a call

Not every shared call is a feedback request.

Action

Is this a feedback request?

When someone shares a call they attended internally with their direct manager

Yes

When someone shares a call they attended 'with customers' (external link) with their direct manager

No

When someone shares a call they attended internally with anyone else

No

By formal request

Every formal request is a feedback request.

Action

Is this a feedback request?

When someone requests feedback from their direct manager for a call they attended via the call Feedback tab

Yes

When someone requests feedback from any peer for a call they attended via the call Feedback tab

Yes

Given feedback

People can give their feedback in any of the following ways:

Via comments

The comment can be a regular comment, or in reply to another comment.

Not all comments are feedback.

Action

Counts as feedback?

Commenting on a call attended by a direct report, where the direct report is the only company Gong user on the call

Yes

Tagging a direct report in a comment on a call, where they are the only company Gong user on the call

Yes

Tagging a direct report in a comment on a call that other company Gong users also attended

Only when:

(1) The same direct report formally requested feedback from their direct manager on the call

OR

(2) The manager makes the comment private

Tagging multiple people in the same comment

No

Commenting on a call attended by a direct report where there are other company Gong users on the call

No

Via scorecard

Not every scorecard counts as feedback.

Action

Counts as feedback?

Anyone filling out a scorecard for anyone on the call

Yes

Anyone filling out a scorecard for their own performance on the call

No

By marking as feedback given

This option is typically used when feedback was given offline. Learn how.

Everything marked as 'feedback given' counts as feedback.

Action

Counts as feedback?

Anyone marking a call as 'feedback given' for any peer on the call via the call Feedback tab

Yes


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