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Create a Call status report

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Naomi Papoushado
  • Updated

Track the status of your calls.

  • View how many calls were recorded, skipped, or canceled over a given time frame.

  • Track which team calls are being recorded as expected, or if there are missed calls due to a training or technical issues.

  • Filter the report based on a specific team and time range.

  • Generate a report for large teams (200+ people).

  • Calculate the consent opt-out rate. See recipe.

Call status report contents

The Call status report contains the following information:

  • Number of calls that were completed, canceled, missed, or skipped

  • Reason why a call was missed or not recorded

  • Date and time call started

  • Call ID and call title

  • Name and email address of call host and team manager

  • Call provider

  • Consent page usage

How to create a Call status report

Note

Only business admins and tech admins can create Call status reports.

  1. Go to Company Settings > Reports.

  2. Click Call status.

  3. In the Call Status Report, filter the report by teams and select the report’s time frame.

  4. Click Send Report to receive an email containing a self-expiring link to the Call status report.

    • The link is valid for 30 days. After 30 days the link expires, and the report is no longer available for downloading.

    • Calls from the previous 24-hours might not appear in the report.