Tech admin and OneLogin admin
Any Gong plan*
When setting up provisioning, ensure team members have the necessary Gong seat. Features that require seats won't be available until seats are assigned.
Set up OneLogin to provision to Gong
In OneLogin you must allow provisioning from OneLogin to Gong and define the fields that will be synced.
In OneLogin, enable SCIM provisioning from OneLogin to Gong.
The following fields are mandatory when provisioning with Gong:
Given name: mapped to the First name of the team member
Last name: mapped to the Last name of the team member
Primary email: mapped to the Email address of the team member. The email domain must match your company’s primary domain, otherwise the user won't be imported.
The following fields are optional, but it’s highly recommended to configure them for your users before provisioning in order to avoid the need for manual updates:
Note:
Provisioned fields can’t be edited manually. If you leave a field empty, it can be manually set one time in Gong. After this, the field can’t be modified.
Phone number: mapped to the team members Phone number
(865) 365-1900
(212) 575-1994 ext 3437
(317) 251-0700 ext. 468
(202) 903-2585 x2991
(206) 324-1800 x 229
540.946.4600 Ext. 143
Primary Phone Ext: mapped to the team members Extension
Secondary Email: mapped to team members Additional email addresses. Used for additional ways to identify the user. Includes both additional email addresses and email aliases. See Primary and additional email address.
Private Email: If users have a private email, configure this field.
Title: mapped to the team member’s Job title
Manager Email: (Recommended) Enter the manager's email address. The manager’s email is required for building the company hierarchy. If you set the assignment to automatic updates, this field must be provided.
Manager Full Name: In the format firstname lastname, e.g. John Doe. The manager’s full name should be provided if you can’t provide the manager’s email. If neither this field or the Manager ID field are defined, Gong cannot automatically build your org hierarchy. Note that, if there's more than one manager with the same name, Gong can't set the manager for the user and you'll have to set this manually in Gong. This method is not recommended for building the company hierarchy.
Time zone: Use any value from the list of time zones in List of tz database time zones.
Note:
Updating the user’s time zone after they have been provisioned can only be done by updating their time zone in OneLogin. Changing their country won’t change their time zone.
State or Province: Enter the full state or province name, or two letter code according to the following ISO codes:
US: ISO 3166-2:US
Canada: ISO 3166-2:CA
Australia: ISO 3166-2:AU (for Australia the state code can be 2 or 3 letters)
Locale: Use the following format: en-US. If you don’t define a locale for a user, they are assigned en-US by default. This field is used in Gong to identify the user weekend in order to avoid sending notifications when the user is not working.
Calculating the timezone
Note:
Updating the user’s time zone after they have been provisioned can only be done by updating their time zone in OneLogin. Changing their country won’t change their time zone.
Gong calculates the user timezone according to the following hierarchy:
Time zone attribute from OneLogin, if provided.
Country attribute from OneLogin, if provided.
State-or-Province attribute from OneLogin, in a country where timezones are different between states or provinces.
Default timezone, as set for the company in Gong.
Set up provisioning in Gong
Go to Admin center > Settings > People > Team Member Provisioning.
In Provisioning source, select OneLogin. A default assignment is set up where team members imported with this assignment are not assigned any seats, data capture capabilities or permissions. You can edit this or set up assignments for different teams.
Click Add assignments to create a new assignment or click an assignment you want to edit to assign seats, data capture settings, workspaces, and permissions to provisioned team members.
In the Team member provisioning page, in the Manager's provisioning settings area:
Select Notify direct managers with recorded teams when a new team member is imported to send a notification by email when new team members are automatically provisioned.
Select Managers can turn data capture on or off for their team to allow direct managers to change the data capture settings for their team members.
Click Update to save your settings.