This page contains:
Planned change management. Upcoming changes that will require you to make adjustments to your system.
Technical release notes. Changes that were implemented this month that may affect your Company settings.
Planned change management
This table lists planned changes that may require you to make adjustments in your system.
Planned change | Announcement date | Release date | Learn more |
|---|---|---|---|
Retire generic Gong assistant | December 2024 | February 2025 | |
Salesforce: Change status for tasks/events that aren’t completed | September 2024 | October 2024 |
Technical release notes
April 2025
The following changes were released and may require changes to your Company settings:
If you have Engage users and use MS Outlook
Install the new Gong Anywhere for Outlook extension which includes Engage functionality and creating dynamic meeting links. Learn more
If you integrate with MS Dynamics 365
Export calls, AI content, call spotlight, emails and meeting invites to MS Dynamics. Learn more
If you purchase core seats directly in Gong
Purchase application seats, such as Engage seats, directly in the team members page, in addition to core seats. Learn more
If you want to give permission to override scorecard answers
A new permission gives the ability to modify scorecards that have been answered by others, including Gong AI. Learn more
New integrations
Bluebirds: Add contacts prioritized by Bluebird to Gong Engage flows. Learn more
Cassidy: See Gong calls in your Cassidy knowledge base. Learn more
Champify integration: Identify the people mentioned in calls who you want to connect with. Learn more
Chisel Labs: Get feature requests using Chisel AI from Gong call transcripts. Learn more
Itero integration: Re-simulate and evaluate Gong calls to get AI based coaching recommendations to improve performance. Learn more
ProductSense: Uncover product feedback, feature requests, and customer pain points. Learn more
Pylon: Make Gong data available for support and customer success teams. Learn more
Riley AI: Prioritize your roadmap and identify your customers’ most asked for features. Learn more
Previous technical release notes
2025
If you use auto-checkout for team members automatically provisioned: By default, all permission profiles now include viewing access to Engage analytics, even for users without an Engage seat. To restrict access, adjust your permission profiles accordingly.
If you want to restrict viewing access to Engage analytics: By default, all permission profiles now include viewing access to Engage analytics. To restrict access, adjust your permission profiles accordingly.
February
If you use auto-checkout for team members automatically provisioned: You will no longer automatically be billed when the number of provisioned team members exceeds the number of seats available. Instead, the seats will be assigned and your CSM will contact you for approval.
If you use API keys: Admins will be alerted when API keys are about to expire.
New integrations:
Syft. Add contacts from Syft data to Engage flows. Learn more
Retellio. Get your Gong calls in Retellio to create podcasts of the important highlights of your calls. Learn more
Tribble. Export call transcripts and metadata to get answers to questions and complete questionnaires. Learn more
January
If you want to use Zoom Phone in Engage: Add the Zoom Phone dialer under Company Settings > Dialer setup. Then, complete the Zoom Phone setup to activate the dialer. Learn more
If you want to import text messages from Dialpad: Set up the new Dailpad (SMS) integration. Learn more
2024
December: No changes that require changes to your company settings
November: No changes that require changes to your company settings
October
If you set up dashboards for revenue analytics: You need Manage revenue analytics permissions. These have been added to all permission profiles where Manage forecast board and upload targets was enabled.
To view dashboards, you need Dashboard permissions. This has been added to all permission profiles with the Forecast page permission enabled. Learn more
If you save your Engage prospect’s “do not contact” status in a custom field in your CRM: You can now sync the value with Gong. In Company settings > Engage CRM setup, select the custom field for the Opt out status for contacts and leads. Learn more
New default Engage setting for contact and leads in multiple flows: By default, contacts and leads can be active in multiple flows at the same time. If you want to disable this, go to Company settings > Flows settings. Learn more
If you export Engage flow data to Salesforce or HubSpot: Define the Date Added to Engage Flow and Currently in Engage Flow custom fields in Salesforce contacts and leads and in HubSpot contacts. Learn more: Salesforce custom fields and HubSpot custom fields.
If you want to add Slack notifications to streams: Add Slack notifications for any type of stream, in both personal and company libraries.
If you want to enable a weighted overall score question in your scorecards: When creating or editing a scorecard, select the automatically scored overall question and follow the instructions to give weights to scorecard questions.
Email connection alerts: Get notified in Gong when there’s a problem with a team member’s connection to their email provider
Set web conference calls to private by default: Ensure privacy for specific team members by setting calls they host as private by default. Set this via Team member provisioning or in the Team members page with the new Set all future web conferences as private setting. When set, this applies to new calls, not existing ones. Learn more
If you want to associate activities to parent or other related accounts: Associate accounts with parent or other related accounts automatically via the activity association settings. Learn more
September
If you want to restrict email import according to email prefix: In your company’s Data protection & privacy settings page, create a list of email prefixes. Emails with these prefixes won’t be imported to Gong. Learn more
If you export Engage flow data to Salesforce or HubSpot: Flow status values changed to include full details of the prospect status. Update your Salesforce reports or queries that use the flow status. See new flow status details.
If you change your activity assocation settings: When association settings are updated, new settings can be applied to existing activities from the last 30 days.