Release notes

• If you use Microsoft Copilot: Connect Gong to Microsoft Copilot so that Copilot answers now include Gong call data. Connect Gong to Microsoft Copilot

• If you use MS Teams: Configure the Gong bot to be an authenticated MS Teams user so that Gong can avoid security blocks when recording calls. Learn more

• If you use Engage and want to customize Email opt-out: Customize the way customers can opt-out of getting emails. Learn more

• If you set up an integration with the Flow API: The post /v2/flows/prospects/assign has been updated so that you can configure flow steps via the api when you assign prospects to a flow

• New permission limiting export of deal board data: The Deals data permission has been added permission profiles. This lets you limit who can export deals data from the deal board. By default, this permission is enabled for anyone who has one of the following 3 permissions:

  • In the Pages section: Deals > Create, edit, and delete boards

  • In the Pages section: Forecast > Manage Forecast board; assign targets.
    

  • In the Business settings section: Manage Revenue analytics
    

  The permission will be disabled for all other profiles. To enable it, see Set up a permission profile.

• New CRM export status report: Get details on which Gong activities were exported to the CRM with the CRM export status report. Learn more

• Changes to the Gong data cloud:

  • Improvements to the USER_CRM_IDS and CONVERSATION_PARTICIPANTS tables

  • New columns in the SCORECARD_ANSWERS table

• For more details, see What's new in Gong data cloud

If you want to enable Orums AI powered dialer integration

Go to the Gong Collective to set it up.

If you want to enable automated scorecards

Enable automatic call review in the Company settings page. Learn more

Introducing the Agent studio

Gong’s AI agents are intelligent assistants that perform tasks, deliver insights, and support teams to work more efficiently. Manage them from the new Agent studio. Learn more

If you want to enable Nook’s AI powered dialer integration

Go to the Gong Collective to set it up.

If you use Revenue analytics and created metrics before July 13, 2025

Gong previously auto-selected the most frequently used drilldown views for these metrics. Now, you can determine the default drill down view of each basic metric. Learn more

New integrations:

• Edgedive integration. Identify feature requests, customer pain points, and emerging themes in customer conversations. Learn more

• Letter AI Integration. Get Gong calls in Letter AI and create practice pitches with mock personas, build interactive training and video based learning. Learn more

• Joyn Integration. Let your product team know what feature requests your customers have. Learn more

• UserGems integration. Identify when existing contacts are ready to buy again. Learn more

• Skyvia integration: Integrate Gong with more than 200 cloud apps and databases, automate workflows between applications, and run queries on Gong data, such as calls, users, permission changes, scorecard and log activity.

  Skyvia offers a number of no-coding tools to automate different data-related routine tasks. Learn more

• Troupe integration: To understand how buyers are responding to your reps messaging, analyze Gong calls with Troupe’s in-depth language and messaging analysis. Learn more

• GetAccept integration: See GetAccept’s digital sales room interactions in Gong activity timelines. Learn more

• Nerve integration: Add Gong calls to Nerve to answer questions, summarize updates, draft emails and documents, and take actions  directly in your workflow. Learn more

• ThinkPilot integration: Get product insights from Gong calls. Learn more

• HockeyStack integration: Create actionable analytics events from Gong call data. Learn more

Changes to the Gong data cloud:

• You can now get Gong data in Redshift and S3

• Improvement to tracker data

For more details, see What's new in Gong data cloud

New integrations:

• Zoho CRM integration via CRM Connect: Sync your Zoho CRM data with Gong and view calls, AI content, emails, meeting invites, and deal updates in Zoho CRM. Learn more

• Scratchpad: Frontline reps can quickly pull in Gong recordings, add contextual notes, and link them to an opportunity or contact- making it easier to review, summarize, and sync key takeaways directly in Salesforce. Learn more

• Amdahl AI: Turn insights from your Gong calls into high-performing content with Amdahl AI’s platform for content creation, testing, and optimization. Learn more

If you have Engage users and use MS Outlook: Install the new Gong Anywhere for Outlook extension which includes Engage functionality and creating dynamic meeting links. Learn more

If you integrate with MS Dynamics 365: Export calls, AI content, call spotlight, emails and meeting invites to MS Dynamics. Learn more

If you purchase core seats directly in Gong: Purchase application seats, such as Engage seats, directly in the team members page, in addition to core seats. Learn more

If you want to give permission to override scorecard answers: A new permission gives the ability to modify scorecards that have been answered by others, including Gong AI. Learn more

New integrations:

• Bluebirds: Add contacts prioritized by Bluebird to Gong Engage flows. Learn more

• Cassidy: See Gong calls in your Cassidy knowledge base. Learn more

• Champify integration: Identify the people mentioned in calls who you want to connect with. Learn more

• Chisel Labs: Get feature requests using Chisel AI from Gong call transcripts. Learn more

• Itero integration: Re-simulate and evaluate Gong calls to get AI based coaching recommendations to improve performance. Learn more

• ProductSense: Uncover product feedback, feature requests, and customer pain points. Learn more

• Pylon: Make Gong data available for support and customer success teams. Learn more

• Riley AI: Prioritize your roadmap and identify your customers’ most asked for features. Learn more

If you use auto-checkout for team members automatically provisioned: By default, all permission profiles now include viewing access to Engage analytics, even for users without an Engage seat. To restrict access, adjust your permission profiles accordingly.

If you want to restrict viewing access to Engage analytics: By default, all permission profiles now include viewing access to Engage analytics. To restrict access, adjust your permission profiles accordingly.

If you use auto-checkout for team members automatically provisioned: You will no longer automatically be billed when the number of provisioned team members exceeds the number of seats available. Instead, the seats will be assigned and your CSM will contact you for approval.

If you use API keys: Admins will be alerted when API keys are about to expire.

New integrations:

• Syft. Add contacts from Syft data to Engage flows. Learn more

• Retellio. Get your Gong calls in Retellio to create podcasts of the important highlights of your calls. Learn more

• Tribble. Export call transcripts and metadata to get answers to questions and complete questionnaires. Learn more

If you want to use Zoom Phone in Engage: Add the Zoom Phone dialer under Company Settings > Dialer setup. Then, complete the Zoom Phone setup to activate the dialer. Learn more

If you want to import text messages from Dialpad: Set up the new Dailpad (SMS) integration. Learn more

If you set up dashboards for revenue analytics: You need Manage revenue analytics permissions. These have been added to all permission profiles where Manage forecast board and upload targets was enabled.

To view dashboards, you need Dashboard permissions. This has been added to all permission profiles with the Forecast page permission enabled. Learn more

If you save your Engage prospect’s “do not contact” status in a custom field in your CRM: You can now sync the value with Gong. In Company settings > Engage CRM setup, select the custom field for the Opt out status for contacts and leads. Learn more

New default Engage setting for contact and leads in multiple flows: By default, contacts and leads can be active in multiple flows at the same time. If you want to disable this, go to Company settings > Flows settings. Learn more

If you export Engage flow data to Salesforce or HubSpot: Define the Date Added to Engage Flow and Currently in Engage Flow custom fields in Salesforce contacts and leads and in HubSpot contacts. Learn more: Salesforce custom fields and HubSpot custom fields.

If you want to add Slack notifications to streams: Add Slack notifications for any type of stream, in both personal and company libraries.

If you want to enable a weighted overall score question in your scorecards: When creating or editing a scorecard, select the automatically scored overall question and follow the instructions to give weights to scorecard questions.

Email connection alerts: Get notified in Gong when there’s a problem with a team member’s connection to their email provider

Set web conference calls to private by default: Ensure privacy for specific team members by setting calls they host as private by default. Set this via Team member provisioning or in the Team members page with the new Set all future web conferences as private setting. When set, this applies to new calls, not existing ones. Learn more

If you want to associate activities to parent or other related accounts: Associate accounts with parent or other related accounts automatically via the activity association settings. Learn more

If you want to restrict email import according to email prefix: In your company’s Data protection & privacy settings page, create a list of email prefixes. Emails with these prefixes won’t be imported to Gong. Learn more

If you export Engage flow data to Salesforce or HubSpot: Flow status values changed to include full details of the prospect status. Update your Salesforce reports or queries that use the flow status. See new flow status details.

If you change your activity assocation settings: When association settings are updated, new settings can be applied to existing activities from the last 30 days.