Create utilization report

Who can do this? &

Track adoption and utilization of Gong in your organization. In the utilization report, see who in your company benefits from Gong's features, and which are most heavily used. You will also see how people gain from or help other Gong users. The data includes details such as how many people listened to another person's calls, and how many comments they gave on those calls. In cases where the call owner does not log into Gong regularly, you can see how other Gong users benefit from listening to these calls.

Note:

People without the technical or business admin role can download a version of this report that contains less information on the Team page.

Create the report

1. Click Company Settings > Reports > Utilization.

2. Select the category of the calls included in the report.

3. Select whether you want a summarized or detailed report. The summarized report gives an overall picture of how people are using Gong, and the detailed report provides data on how each different feature in Gong is used. The list of fields included in each report is described below.

4. Select the timeframe you want the report to cover, or choose specific start and end dates for the report.

5. Click Email Report. The report is sent via email in a .csv file.

   Data in the summarized report

   1. The report contains the following information:

      Column name	Description
      User name	The person's name
      User Email Address	The person's email address
      Is manager	Shows whether or not the person is a manager.
      Has paid seat	Shows whether the person has a paid seat in Gong
      Utilized seat	Shows whether the person used Gong, or whether their actions were helpful to other people, for example when listening to a call, it is considered that the call owner utilized Gong.
      Last used Gong at	The date of the person's most recent activity in Gong
      # of days used Gong	The number of days where the person used Gong, including looking at a page. Note: This value does not include when the person had a call recorded by Gong during the report period
      # of calls recorded or imported	The number of calls (web conference, telephony, and manually uploaded) the person owns that were recorded or uploaded during the report period
      # of imported emails	The number of emails imported to Gong
      # of people who viewed this person's data	Number of times other people looked at this persons analytic data, such is in the Team or Coaching tabs.
      # of collaborative actions (listens, comments, shares, scorecards)	The number of times the person did the following actions during the report period: listen to calls comment on calls share calls fill in scorecards
      # of collaborative actions on this person's calls	The number of times other people did the following actions during the report period: listen to calls comment on calls share calls fill in
      Conversations imported enabled	Whether or not the person's conversations are set to be imported to Gong
      Manager # name (top down)	The columns with the manager name and email show the person's hierarchical chain, starting with "Manager 1" as the top-level manager, and working down.
      Manager # email (top down)

   Data in the detailed report

   The report contains the following information:

   Column name	Description
   User name	The person's name
   User Email Address	The person's email address
   Is manager	Shows whether or not the person is a manager
   Has paid seat	Shows whether the person has a paid seat in Gong
   Utilized seat	Shows whether the person used Gong, or whether their actions were helpful to other people, for example when listening to a call, it is considered that the call owner utilized Gong.
   Last used Gong at	The date of the person's most recent activity in Gong
   # of days used Gong	The number of days where the person used Gong, including looking at a page. Note: This value does not include when the person had a call recorded by Gong during the report period.
   # of calls recorded or imported	The number of calls (web conference, telephony, and manually uploaded) the person owns that were recorded or uploaded during the report period
   # of emails imported	The number of emails imported to Gong
   # of people who viewed this person's data	Number of times other people looked at this person's analytic data, such as, in the Team or Coaching tabs.
   # of call spotlights viewed	The number of call spotlights the person viewed. For details on call spotlights, see Save time with call spotlight
   # of call spotlights interacted with	The number of call spotlights the person did an action on, such as clicking on the outline, or asking a question.
   # of calls listened to	The number of calls the person listened to during the report period. This can also be seen in the Insights > Team > Gong Usage > Calls listened to tab.
   # of transcripts read	The number of call transcripts the person read during the report period
   # of comments given	The number of calls the person commented on during the report period. This can also be seen in the Insights > Team > Gong Usage > Calls with comments tab.
   # of scorecards given	The number of calls the person filled a scorecard in for during the report period. This can also be seen in the Insights > Team > Gong Usage > Calls with scorecards tab.
   # of feedbacks given	The number of calls the person gave feedback on during the report period. Learn what is considered feedback.
   # of manual feedbacks given	The number of calls that the person reported giving feedback on during the report period. . Manual feedback is feedback given not via Gong, for example, in a conversation or during a meeting. This can also be seen in the Insights > Team > Gong Usage > Calls with feedback tab. Learn what is considered feedback.
   # of internal shares of calls	The number of times the person shared calls internally, within their company.
   # of external shares of calls	The number of times the person shared calls externally, outside their company.
   # of collaborative actions (listens, comments, shares, scorecards)	The number of times the person did the following actions during the report period: listen to calls comment on calls share calls fill in scorecards
   # of days deals tab viewed	The amount of days a person clicked the Deals tab during the report period
   # of manual deal edits	The number of times the person manually edited values of a deal during the report period
   # of days account page viewed	The number of days the person viewed the account page during the report period
   # of times team page viewed	The number of times the person viewed the team page during the report period
   # of days initiatives page viewed	The number of days the person viewed the initiatives page during the report period
   # of times market page viewed	The number of times the person viewed the market page during the report period
   FORECAST: # of days forecast page viewed	The number of times the person looked at the forecast page
   FORECAST: # of manual forecast submissions	The number of times the person manually edited values of a forecast during the report period
   ENGAGE: # of assists interacted with	The number of times the person did at least one of the following assists during the report period: Expand Mark as complete Dismiss Write an email View an email Go to a call View meeting details
   ENGAGE: # of days person interacted with Engage	The number of days the person did at least one action in Engage during the report period.
   ENGAGE: # of days person sent emails from the Gong email composer	The number of days the person sent an email using the Gong email composer during the report period
   ENGAGE: # of days person updated CRM fields from Engage	The number of days the person updated at least 1 CRM field value from Engage during the report period
   ENGAGE: # of days with clicks on deals from Engage	The number of times the person clicked a deal name from Engage during the report period
   # of times this person's calls were listened to	The number of times other people listened to calls owned by this person
   # of comments on this person's calls	The number of times other people commented on calls owned by this person
   # of shares of this person’s calls	The number of times other people shared calls owned by this person internally
   Call recording or import enabled	Shows whether the person's calls are set to be recorded and imported. Calls are not automatically recorded and imported if this is enabled. The people on the call have to agree to be recorded.
   Email import enabled	Shows whether emails are imported to Gong
   Meeting import enabled	Shows whether meetings are imported go Gong
   Manager of people whose data is captured	Shows whether the person is a manager for people who's conversations are captured or recorded and imported to Gong
   Manager # name (top down)	The columns with the manager name and email show the person's hierarchical chain, starting with "Manager 1" as the top-level manager, and working down.
   Manager # email (top down)