Translate transcript and spotlight

All team members

Any Gong plan*

Any call you have access to

Understand and gain insights into your team’s calls, even if they’re not in a language you speak, with transcript and spotlight translations, from any supported language into any supported language. Transcript and spotlight translations enable you to:

• Spot collaborative moments and share them with your team

• Understand what reps are saying, even if you don’t speak the same language, so you can coach them better

• Give and get feedback from colleagues who speak different languages

How to translate

Translation is available for all calls. Quality is highest for hyper-optimized languages.

1. Go to the page of the call you want translated.

2. Click the translation icon on the top right corner of the left side of the screen.

   

3. Choose what language you want to translate into.

4. If you want this selection to be saved for future calls in this language, check the “Always translate” checkbox at the bottom.

Note that the translation is only visible to you and doesn’t affect the original transcript.

How to go back to the original language

If you’ve translated a transcript and want to go back to the original language, you can do this via the translate icon in the top right corner of the left side of the screen.

Actions you can take from the translated transcript

From the translated transcript, you can play the recording, add a comment, share a snippet or add a snippet to the call library.

When you share a snippet, the person you share it with will receive the snippet in the call’s original language. They’ll be able to translate it if they want.

FAQs

*The features available to you depend on your company’s plan and your assigned seats.