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Note:
Working with Gong Engage requires an Engage seat.
Who's this for? Admin
Where to go? Sidebar > Company settings > Engage > Email settings
In an effort to protect their investors and users, Internet service providers, or ISPs, take measures to block emails that they perceive as spam. It's useful to make adjustments to your email strategies, including adjusting your organization's flow email limits, to protect your sender reputation, and ultimately help reps get in touch with the right people.
In addition to these settings, Gong takes measures to promote successful email delivery.
Which emails count toward email sending limits
Emails sent directly from your email client don't count toward Gong sending limits, even if the user has the Gong Extension installed. These limits are only applicable to emails sent from the Gong platform. Every email you send from Gong is counted, whether they're sent to a company domain or a personal email account. Auto emails snoozed by a sending limit will be sent at 8:00 AM user local time.
Both flow and non-flow emails count towards this limit. However, once you've hit the limit, reps are only be prevented from sending flow emails once a limit is hit, and they can continue sending non-flow emails.
How to set email sending limits
To prevent your company's emails from being marked as spam, set limits on the number of emails that can be sent from Engage flows.
To set email sending limits:
Go to Company settings
In the Engage section, click Email settings
Scroll to the Email sending limits section
Set your maximum number of flow emails for each category:
Number of flow emails from the same sender per day/per week
Number of flow emails sent from your company per day
Number of flow emails sent from your company to the same recipient per day
Number of flow emails sent from your company to recipients within the same domain per day. Generic domains, such as Gmail, Yahoo, and Outlook, are excluded from this limit
How will reps know when they’ve reached an email limit?
When someone is close to reaching a flow email limit or has reached a limit, we’ll let them know on the To-dos page and inside the email composer:
When a rep is close to reaching a flow email limit, they might see one of the following notifications:
You're close to your daily limit for flow emails
You have x flow emails left for today. To keep sending flow emails, schedule them for later.
You're close to your weekly limit for flow emails
You have x flow emails left for this week. To keep sending flow emails, schedule them for later.
Your company is close to your daily limit for flow emails
Your company has x flow emails left for today. To keep sending flow emails, schedule them for later.
When a rep reaches a flow email limit, they might see one of the following notifications:
You've reached your daily limit for flow emails
You can still edit or schedule flow emails. Non-flow emails can still be sent today.
You've reached your weekly limit for flow emails
You can still edit or schedule flow emails. Non-flow emails can still be sent this week.
Your company has reached your daily limit for flow emails
You can still edit or schedule flow emails. Non-flow emails can still be sent today.
Your company has reached your daily limit for flow emails to [name]
You can still edit or schedule flow emails for this recipient. Non-flow emails can still be sent today.
Your company has reached your daily limit for flow emails to this account
You can still edit or schedule flow emails for this account. Non-flow emails can still be sent today.
What happens when a rep reaches an email limit?
While all types of emails count towards reaching the limit, once it is reached, only flow emails will be limited. This means you they continue sending manual emails once the limit is reached.
Flow emails: Edit the email or schedule it to be sent another day
Auto send flow emails: These will be automatically snoozed and sent on the next available business day at 8:00 AM user local time.
Non-flow emails: Even if you reach a limit, you can still send a manual email to someone
Email sending limits FAQs
When do email limits refresh?
Email limits refresh in a rolling 24-hour window, except for Emails from the same sender, which resets at midnight (12 AM) each day according to the user’s time zone, and weekly flow email limits for individual reps which reset at midnight on Saturday. Auto emails snoozed by a sending limit will be sent at 8:00 AM user local time.
Why should I set email limits?
Sending a large number of emails all at once may raise red flags for Internet service providers. Rather than sending an email blast to all of your recipients, Engage lets you create a funnel that allows a certain number of emails to send per campaign per day. This helps keep your team's follow-up tasks manageable, and prevents emails from getting marked as spam. You can learn more about Gong's email delivery strategies.
What types of emails count towards email sending limits?
All types of emails (flow emails and non-flow emails) count towards reaching these limits. However, you are only prevented from sending flow emails once you hit the limit, meaning you can still send non-flow emails at that point.
Add unsubscribe links to flow emails
Unsubscribe links enable your email recipients to tell you that they don’t want to receive emails from you. They are also compliant with certain international regulations. By providing an unsubscribe link, you make sure that you don’t continue to contact prospects who want you to stop, and you’ll limit the number of prospects who complain to your ISP and mark your email as spam.
Instead of having unsubscribe links as optional for each flow, you may want all flow emails being sent from your organization to contain an unsubscribe link.
To add unsubscribe links to all flow emails
Go to Company settings
Under Engage, go to Email settings
Toggle on Display an unsubscribe link for all flow emails