Go to Activity in the left navigation panel to see previous and upcoming meetings. If you're a manager, see what's happening with your team and identify calls you can support. If you're a rep, see your upcoming calls and those of your colleagues so you can plan ahead and collaborate.
What you can do from Activity
Change the date: Use the arrow keys to move backwards and forwards in the calendar.
Click TODAY to return to today's date.
Change the team: In the Team field, enter the team manager's name to see that team's schedule.
Show short calls: Calls that are shorter than 2 minutes are hidden by default. If you want to see them, turn this toggle on.
See account details: Hover over an event in the calendar to see the opportunity’s full details.
See call details: Click the event to see the call details. From here you can:
See the account: Click Go to account.
Join a call: To join a live call as a participant, click Join.
Listen in to a call: To listen to a live call like a "fly on the wall", click Listen in.
Go to the call: If the call already took place, click Go to call.
Delete meetings not scheduled for recording.
Listen later: Add the call to your list for listening to later.
See email activity: Click the bar at the bottom to see all emails sent or received between your reps and their accounts. This is similar to a digest of daily email activity.
Zoom: Use the + and - buttons to zoom in and out and get a clearer look at overlapping meetings or an overall view.
Make sure you're connected
Activity shows your scheduled calls. Make sure your team's calendars are all connected. (Instructions for Google Workspace and Office 365)
Get the most out of your calendar: Make sure your CRM is connected to Gong to see information about the call: account name, amount, stage, & close date.
If your organization uses a telephony system, you'll see additional data for calls after they have been imported into Gong.
FAQs
Why can't I see Activity?
Contact your business admin to make sure your permission profile allows you to see Activity.
What's displayed in the calendar?
Syncing your calendar
If Gong is set to integrate with your calendar, your calendar should sync every 15-30 minutes.
What you see in Activity
Depending on your company settings, you can expect to see:
Meetings, both those set to be recorded and those that are not
Calls scheduled in the past where recording was skipped
Telephony system calls imported into Gong
Imported emails
What meetings are not displayed in the calendar?
Calendar invitations sent to a mailing list do not appear in an individual's calendar and so they aren't imported into Gong.
What if someone in my team isn't set to be recorded?
If you have a team member who isn't set to be recorded but is included in recorded calls, you'll see those calls in their calendar under Activity.
What does it mean if someone's schedule is empty?
Someone's schedule may appear empty for a variety of reasons; for example, if they haven't connected their calendar to Gong. We suggest checking with the team member, and if everything seems to be configured correctly, contact your technical admin.
It looks like the red line is in the wrong place.
The red line shows you the current time, so you can see what's happening right now. Check your time zone settings in your profile if you think the current time is incorrect.
Someone on my team is missing from Activity. What can I do?
Your business admin can check and update the team hierarchy.