Translate transcripts into English
- 1 minute read
- Contributors
- PDF
Translate transcripts into English
- 1 minute read
- Contributors
- PDF
Article summary
Gong now offers transcript translations for non-English calls in Dutch, French, German, Hebrew, Italian, Japanese, Portuguese, and Spanish. This feature allows users to spot collaboration opportunities, coach team members effectively, and receive feedback in different languages. Users can translate transcripts by clicking on the translate icon during supported calls. Translated transcripts can be played, commented on, shared as snippets, and added to the call library. However, AI-based analytics like trackers and topics are not available for translated transcripts. The original transcript is always accessible, and snippets shared in translated transcripts will be received in the translated language. Search functionality is currently limited to the original language.
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Understand and gain insights into your team’s non-English calls with transcript translations into English. Now available for calls in all of Gong's hyper-optimized languages: Dutch, French, German, Hebrew, Italian, Japanese Portuguese, and Spanish.
Reasons to use transcript translations
Spot collaborative moments and share them with your team
Hear what reps are saying in their non-English calls so you can coach them better
Give and get feedback from colleagues who speak different languages
How to translate a transcript
If the call you want to listen to supports automatic translation, you’ll see the translate icon in the call action panel.
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Click the icon and choose whether you want the transcript to stay in the original language, or be translated into English. You can also choose to translate all transcripts in this language into English by default.
Actions you can take from the translated transcript
From the translated transcript, you can play the recording, add a comment, share a snippet or add a snippet to the call library.
When you share a snippet, the person you share it with will receive the snippet in the call’s original language. They’ll be able to translate it into English, if they want.
FAQs
What languages can I translate into?
Currently, you can only translate into English.
What languages can I translate from?
You can currently translate from Dutch, French (France), German (Germany), Hebrew, Italian, Japanese, Spanish, Portuguese (Brazil) and we add new languages regularly.
Can I search translated transcripts?
No, not right now. Search is currently supported in the original language only.
Once I translate a transcript, can I go back to the original?
Yes, the original transcript is always available.
Can I share snippets in a translated transcript?
Yes, you can. The snippet will be received in the translated language. Clicking through to the call page will bring the recipient to the call in its original language.
What capabilities don't work on the translated transcript?
Currently, trackers, topics, and other AI-based analytics are not available with translated transcripts.
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