Activity feed

Note

Working with Gong Engage requires an Engage seat.

Who's this for? Reps

The Activity feed shows updates on prospect and customer activity to help reps focus on accounts and contacts showing intent and engagement. Access the Activity feed at the top right of the To-dos page by clicking on the lightning bolt.

Which events are shown in the activity feed?

You’ll see events related to:

• Contacts from accounts assigned to you in your CRM

• Leads assigned to you in your CRM

• Deals you own in your CRM 

Coming soon: see events based on your activity, like sending an email or adding someone to a flow, not just CRM assignment. 

I’m not seeing any updates in my Activity feed. Why not?

You may not see any updates here if leads, accounts, or deals in your CRM haven’t been assigned to you, or if contacts and leads from accounts assigned to you haven’t had any activity yet. If you don’t have any digital interactions and it’s possible that leads, accounts, and deals haven’t been assigned to you, talk to your admin. If they’ve been assigned to you and you still aren’t seeing any activity, contact Gong support.

Are the events in the Activity feed limited to a specific time frame?

Events in the Activity feed are not limited to a specific time frame. You can scroll through the feed to see any past events.

How do I know when I have new updates?

The number of new updates in your Activity feed is indicated by the red number next to the lightning bolt icon.

These are the types of events you can expect to find in the activity feed:

View and reply to emails directly from the feed Click on an email open or click event to view the email associated with the event. If you’re one of the email recipients, you can reply to or forward the email directly from the email itself.

What happens if I change the to-do assignee?

If you change the To-do assignee at the top left of the To-dos page to someone else, your feed will still show only your events, not the events of the new to-do assignee you selected.