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AI Call Reviewer is an agent that helps your team give structured feedback on sales and customer conversations using scorecards. It speeds up the review process, reduces manual effort, and drives consistency across teams.
AI Call Reviewer can either suggest answers for individual scorecard questions, or score entire calls automatically using your predefined criteria.
What AI Call Reviewer helps you do
AI Call Reviewer helps your team:
Review calls more efficiently with AI-suggested answers
Score entire calls automatically based on your criteria
Reduce time spent on manual scoring
Apply coaching criteria more consistently
Deliver faster feedback to reps
How it works
AI Call Reviewer searches the call transcript to find answers to scorecard questions that your admin has set to Get answer by AI. There are two ways to use it:
AI-suggested answers (manual review): Gong AI suggests answers in the scorecard, and the scorer can accept, edit, or replace the suggestion before submitting.
Automatic review: Gong AI automatically scores all calls that match the scorecard’s filters as soon as they happen.
Note:
To have calls automatically reviewed, this must first be enabled by a tech admin.
What you need to get started
To use AI Call Reviewer, your admin needs to create scorecards with AI-suggested answers, or set the entire scorecard to automatic review. Automatically reviewed scorecards must be enabled on the company settings page by a company admin. For more on setting up scorecards, see Create and manage scorecards.