Listen to calls on your mobile

Download calls and listen to them whenever and wherever you want with the Gong mobile app. Benefit from many of Gong’s powerful desktop features, including call spotlight, listen later, comments, and more. Tap on the home screen to view recent calls or those you've saved for later. Tap> Library to find a call in the library. To listen to a call, tap the call, and then tap .

See highlights at a glance with Spotlight

Tap the Spotlight button in the top left corner to get AI highlights of the call. This includes the call brief and key points, outline, and ask anything. Learn more about spotlight

Save to listen to later

If you come across a call that you know you want to listen to later, add it to your listen later list:

• From the Calls screen: Tap

• From the call: TapListen later

Calls are saved in your "Listen later" list which is accessible from your Calls screen.

Save for offline

If you know you're going to be offline, download calls to your device to listen to later.

To download calls to listen to offline, go: to the call screen, tapSave to my device.

If you don't see this option, but do see Remove from device, it means you’ve already downloaded it.

Navigate within the call

The speaker tracks below the call shows the call progress. Drag the tracks to wherever in the call you want to play. Alternatively, drag the audio progress bar to the place you want to go to.

Other controls enable you to go backwards and forwards 15 seconds, play, pause, or jump to the next speaker.

Use to find any term you want to locate in the call. The call transcript is searched and results are shown. Tap a result to hear that snippet of the call.

Control playback speed

Speed up the call playback to up to 2x speed to save yourself time and hone in on the most important parts quickly.

Just select the desired speed in the call screen .

Read the transcript

On the call screen, tapRead transcript. The call transcript opens. Scroll through the transcript, and tap a segment to start playing the call at that part.

Comment on the call

Leave verbal or written comments on the call. Add your thoughts in the context of the relevant parts of the conversation, and facilitate collaboration with the call host, peers, and manager. (If you're offline, they'll sync automatically when you get back to a network connection).

Add a voice comment:

When you’re on the go, it can sometimes be easier to leave a voice comment. Here’s how:

• At the bottom of the call, tap and record your message.

  The first time you use the microphone, you'll need to give permission to access your device microphone.

  Voice comments can be played back on both mobile and desktop.

Add a written comment:

1. At the bottom of the call screen, tap the Share your thoughts box, and start typing.

2. To tag someone, tap @ and start typing their name.

3. To set who can see the comment, tap the 'offices' icon, and select anyone at your company, specific people, or only me.

4. Tap to post your comment.

View comments on the call: tap the comment icon. Tap Reply to reply to comment already made.

Score the call

1. On the call screen, tap More > Scorecards.

2. Tap Score this call.

3. Select the speaker you want to score.

4. Select one of the available scorecards, and fill it out.

5. Tap Post to finish.

Share the call

1. On the call page, tap More > Share call.

2. Select whether you want to share the call with other Gong users in your org, or with customers via a public link.

3. Select how you want to share the call, and who with.

Mark as listened

Mark calls as listened when you've finished reviewing the call.

• On the call page, tap More > Mark as listened.