Who can use this: Tech admin
Available on: Any Gong plan
If your team uses more than one Gong instance, for example after a company acquisition, you can let team members switch between instances without re-authenticating each time. This works by defining one instance as a trusted account in the other. Your Revenue Architect (RA) must enable and configure this feature before you can complete setup.
Step 1: Check if trusted authentication is set up
Before adding trusted account access to your team members, confirm that your RA has enabled the feature. You can check this from General settings.
To check the status:
From the left sidebar, click Admin center.
In the Settings tab, click General settings under the Company card.
In the Company profile section, check the Trusted authentication account field:
If the field is empty, the feature has not been set up yet. Contact your RA to enable it.
If an account name appears (for example, ACME Global), that is your trusted account. Team members can log in to the other Gong instance with their ACME Global email.
Step 2: Add the trusted account email to a team member
Once trusted authentication is enabled, add each team member's trusted account email address to their profile. This lets them switch between instances without signing in again.
To add the trusted account email:
From the left sidebar, click Admin center.
In the Settings tab, click Team members under the People card.
Select the team member you want to update.
In the Trusted authentication email field, enter the team member's email address.
Click the Allow authentication via a trusted Gong account toggle to enable it.
Click Save changes.
Once saved, the team member sees the trusted account listed in their personal profile and can switch between instances without re-authenticating.