Discover your new call page
- 2 minute read
- Contributors
- PDF
Discover your new call page
- 2 minute read
- Contributors
- PDF
Article summary
The call page has been redesigned for a better user experience, with a read-first layout showing transcript and video side by side. Navigation elements are now horizontally aligned, making features like highlights, transcript, and call info easily accessible. Users can now edit call titles, share snippets, and view call stats more conveniently. The transcript can be translated into English if needed. Improved organization and accessibility aim to enhance the overall call experience for users.
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We’ve redesigned the call page to give you a better, smoother experience. The new page creates a read-first experience, showing you the transcript and video side-by-side so it’s easier to understand what went on in the call. Other fixes make the page more logically organized, so you can access frequently used features more easily.
Horizontal page navigation
Elements that were once along the left side of the page are now aligned horizontally across the top left side of the screen. From here you can see:
Highlights
Outline
Transcript
Points of interest
Slides
Call info
See transcript and video, side-by-side
The transcript is now alongside the video, so you can follow along easily while watching the video. Access it via the transcript tab. From here, you can translate the call into English if available. See more about transcript translation.
Ask anything, always available
Ask anything now appears permanently along the top left side of the screen, for easy and quick access. In addition to using Gong AI, we'll also search for terms in the transcript, so you get more comprehensive results.
Search quickly from inside the transcript
Search is now more visible and appears inside the transcript, so you can find the terms you're looking for quickly and conveniently. You can also copy the entire transcript from here, for easy sharing and analysis.
Improved account experience
We’ve replaced the account capsule at the top of the page with an account activity panel that opens from the right. This aligns with the experience with what happens in the Conversations and Deals tabs, and making it easier for users to see at a glance what’s going on with their accounts.
Easier call title editing
The call title is can be edited from top of the page or via the Call info tab. From this tab, you’ll see everything you need to know about the call, including title, time, account, deal, and participants.
Improved snippet sharing
We’ve combined the experience for sharing snippets to include yellow indications in both video and transcript. Click on the scissors icon and you’ll see the selected part of the call in both the video and the transcript.
Stats moved to the right-side panel
See call stats, including talk ratio, longest monologue, interactivity and more in the panel on the right side of the screen, alongside collaborative elements such as comments, scorecards and views.
Other improvements
When searching for more than one phrase or keyword, you’ll see all results.
Action items are now called Next Steps.
Player and speaker tracks are now floating components on smaller screens (<1512) for improved viewing.
FAQs
Where are call stats?
Stats are now on the left side of the call page, with the other collaboration elements.
Where are points of interest?
Points of interest, including questions, tracker mentions, and filler words, are in the points of interest tab available along the top of the left side of the page.
Where is the transcript?
The transcript is visible along the left side of the page via the new Transcript tab.
Where do I go to translate a transcript?
If the call can be translated into English, you’ll see the Translate icon in the Transcript tab.
How can I get to the account page?
Hover the account name at the top of the screen and then click the View account button.
Where do I go to change the deal or account association?
Open the call info panel and click on the edit icon to edit beside the account or deal names.
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