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    Discover your new call page
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    Discover your new call page

    • 2 minute read
    • Contributors
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    Article summary

    The changes, set for release in May 2024, include a redesigned call page for a smoother experience. The new layout features a read-first design with the transcript and video displayed side by side. The page is now more logically organized, with horizontal navigation elements and improved access to features. Notable updates include easier call title editing, improved snippet sharing, and enhanced account experience. Users can now search within the transcript, view call stats on the right panel, and access various features like highlights, outline, and points of interest. Overall, the redesign aims to enhance user experience and streamline call management.

    Note:

    These changes are being released in May 2024.

    We’ve redesigned the call page to give you a better, smoother experience. The new page creates a read-first experience, showing you the transcript and video side-by-side so it’s easier to understand what went on in the call. Other fixes make the page more logically organized, so you can access frequently used features more easily.

    Horizontal page navigation

    Elements that were once along the left side of the page are now aligned horizontally across the top left side of the screen. From here you can see:

    • Highlights

    • Outline

    • Transcript

    • Points of interest

    • Slides

    • Call info

    See transcript and video, side-by-side

    The transcript is now alongside the video, so you can follow along easily while watching the video. Access it via the transcript tab. From here, you can translate the call into English if available. See more about transcript translation.

    Ask anything, always available

    Ask anything now appears permanently along the top left side of the screen, for easy and quick access. In addition to using Gong AI, we'll also search for terms in the transcript, so you get more comprehensive results.

    Search quickly from inside the transcript

    Search is now more visible and appears inside the transcript, so you can find the terms you're looking for quickly and conveniently. You can also copy the entire transcript from here, for easy sharing and analysis.

    Improved account experience

    We’ve replaced the account capsule at the top of the page with an account activity panel that opens from the right. This aligns with the experience with what happens in the Conversations and Deals tabs, and making it easier for users to see at a glance what’s going on with their accounts.

    NewCallPage_Account.png

    Easier call title editing

    The call title is can be edited from top of the page or via the Call info tab. From this tab, you’ll see everything you need to know about the call, including title, time, account, deal, and participants.

    NewCallPage_Info.png

    Improved snippet sharing

    We’ve combined the experience for sharing snippets to include yellow indications in both video and transcript. Click on the scissors icon and you’ll see the selected part of the call in both the video and the transcript.

    NewCallPage_Snippets.png

    Stats moved to the right-side panel

    See call stats, including talk ratio, longest monologue, interactivity and more in the panel on the right side of the screen, alongside collaborative elements such as comments, scorecards and views.

    NewCallPage_Stats.png

    Other improvements

    • When searching for more than one phrase or keyword, you’ll see all results.

    • Action items are now called Next Steps.

    • Player and speaker tracks are now floating components on smaller screens (<1512) for improved viewing.

    FAQs

    Where are call stats?

    Stats are now on the left side of the call page, with the other collaboration elements.

    Where are points of interest?

    Points of interest, including questions, tracker mentions, and filler words, are in the points of interest tab available along the top of the left side of the page.

    Where is the transcript?

    The transcript is visible along the left side of the page via the new Transcript tab.

    Where do I go to translate a transcript?

    If the call can be translated into English, you’ll see the Translate icon in the Transcript tab.

    How can I get to the account page?

    Hover the account name at the top of the screen and then click the View account button.

    Where do I go to change the deal or account association?

    Open the call info panel and click on the edit icon to edit beside the account or deal names.

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