Intro to the homepage

The homepage is made up of tailored widgets designed to give you a way to quickly jump to the areas in Gong that are most important to you. What you see on your home page depends on your role, individual settings, and company set up. It may include all or some of the following items:

Quick Access menu

A Quick Access menu appears at the top right of your screen and allows you to access useful features from wherever you are in Gong. You can also pin up to three items from the menu. 

Account AI

Ask anything about a deal or account and get AI-generated answers based on recent calls and emails with that account. Available for users whose calls are recorded.

Deals

See an overview of your pipeline, including how much pipeline you have in open deals and how much of that is at risk.

Engage to-dos

Keep track of everything that's on your plate by previewing your prospecting to-do list.

Forecast

Always stay on top of your forecast with a quick view of your target, gap to target, and coverage, as well as a handy shortcut to update your number.

Initiatives

Find out if your team is using the right talk tracks; get insights into who has adopted your sales initiatives and who is still catching up.

Conversations

See all the calls you participated in, plus calls your team and your company made (based on permissions).

• My calls, Team, and Company show live and recent calls, with information such as who participated in the call.

• My streams lists the newest calls in streams you are subscribed to. Streams notify you as soon as anything notable happens on a call: it exceeds a time limit, reaches a certain stage, involves specific people, and more. More info.

• Recently played includes calls you listened to in the last 3 months, so you can revisit them.

• Listen later includes calls you marked to Listen later.

Schedule new calls

• Go to > Schedule new recording to manually schedule recording of a web conference call. More info

Live calls

Your live calls appear at the top of your Conversation list, where you can take notes, cancel recordings, and add the call to your Listen later list. If a live call is being recorded, it'll be marked as ON AIR. More on what ON AIR means here.

Skipped calls

Some calls aren't recorded, for example if the meeting didn't take place or when the host switched off the recording at the beginning of the call.

• Go to   > Hide skipped calls/Show skipped calls to toggle whether or not skipped calls are included in these tabs.

  Previously, skipped calls could be found by expanding the tab via a dropdown arrow.

Collaboration

• The Received tab contains notifications on places in Gong where others collaborated with you:

  • Comments on calls you hosted

  • Any time you were mentioned in a comment on any call

  • Times a call was shared with you

  • Scorecards filled out on you

  • Feedback requests

• The Sent tab contains a list of actions you made in Gong to collaborate with others:

  • Comments you made on calls

  • Times you mentioned anyone else in a comment on a call

  • Your shared calls

  • Requests for feedback made by you

Dismiss one item or dismiss all

Remove items you've handled by clicking next to individual items, or Dismiss all at the top of the list. Items older than 60 days are removed automatically.

Announcements

News, events, and more are shown so you can keep your finger on the pulse of what's happening in Gong. Note that the name will change for every announcement.

Gong essentials

A short list of tasks to help onboard you to Gong.

Pro tips

A quick tip to help you get the most out of Gong.