You may want to delete a large number of Gong conversations and their associated  child records to reduce the amount of data storage used in Salesforce. Gong for Salesforce creates 25-40 records for each conversation, and therefore customers may

Tech admin , Business admin Gong Engage * You can track email opens and clicks for emails sent from the Gong email composer. When enabled, opens and clicks are displayed as digital interactions in Engage. Email open and click tracking is enabled

Version 3 - September 2025 Canvas app available for the EU : Accounts, deal pages, conversation highlights and transcripts can now be viewed via the Gong canvas app. Learn more . Ability to support multiple Engage flows per contact: New Engage Flow custom

Tech admin , Business admin , Sales manager , Manager of managers Gong Engage * How Gong handles email domains Gong does not support sending and ingesting emails from multiple domains per user. Company-wide email import (Google Workspace integration) When a company integrates

Gong sends two kinds of emails. Onboarding emails are sent during the onboarding process. Subscription emails are ongoing notifications sent to subscribers with updates about calls, deal boards, coaching digests, and so on. All notification emails are sent to people

improvements For revenue team members, we improved the CSV export. The exported forecast now contains consolidated notes on different months in auto-calculated quarters, shows end-of-month numbers for closed-won and open deals, and a new column showing

Sales manager Gong Forecast * Outcome: This recipe helps you quickly achieve high confidence that your forecast to management contains only deals that are on track to close Frequency: Weekly or monthly, depending on your forecasting cadence Your steps Step 1

Sales rep , Sales manager , Manager of managers Gong Forecast * Deals > Forecast Note: This feature is available to customers enrolled in the beta program. Reach out to your CSM if you're interested in early access. Once your business admin has

Gong is a great solution for onboarding new team members. The Call Library allows new employees to review calls that were grouped into folders and specifically selected to demonstrate a skill or to teach a topic. Set library folders to

This article explains how to integrate the Zendesk telephony system with Gong. If you're looking for info on the general Zendesk integration that enables you to send call snippets to Zendesk and create support tickets - go here . Create a

Tech admin , Business admin Enable Essentials * Admin Center > Agent Studio AI Call Reviewer is an agent that helps your team give structured feedback on sales and customer conversations using scorecards. It speeds up the review process, reduces manual effort, and

All team members Any Gong plan* You're notified about comments in Gong in Collaboration > Received on your homepage. When you'll be notified Here's when you can expect to be notified about a comment made on a call

RevOps , Business admin Gong Forecast * Deals > Dashboards > + New dashboard Note: The service known as “Revenue analytics” is now called “Dashboards.” Dashboard assets, like metrics and targets, are now configured in the Admin center under “Data studio.” This change is rolling

Tech admin Any Gong plan* Admin center > Settings > CRM > Salesforce Import Salesforce fields to see your CRM data together with your Gong activities. Multi-select, address, location, and encrypted fields cannot be imported. Lookup fields may be imported (for example

RevOps , Business admin Gong Forecast * Admin center > Data studio > Targets Note: The service known as “Revenue analytics” is now called “Dashboards.” Dashboard assets, like metrics and targets, are now configured in the Admin center under “Data studio.” This change is

Interaction stats reports can provide great insights into trends in your organization. Create custom reports for talk ratio per opportunity stage, or patience over time for your sales reps. Interaction stats are name/value pairs provided by Gong, and are

Tech admin , Business admin Gong Engage * Running the Twilio network test helps verify that your connection meets the necessary requirements and shows you any potential issues with your connection. This test checks your network bandwidth, open ports, browser compatibility, microphone

Manager of managers Enable Essentials * Coaching > Coaching Metrics Download the coaching metrics report so you can see how your managers are coaching their teams. Learn about coaching for senior managers There are two versions of the report. The shorter version

compliance by monitoring the consent opt-out rate. Calculate the consent opt out rate Questions on consent page links Can I customize the consent page link? Yes, but only the company part of the link. It is strongly recommended to

Here are some best practices for setting up Gong to provide helpful tools to your support team. Generate support alerts from calls You can use trackers to automatically create support alerts directly from a call. Pick a representative group of