You can check if the connection to Zoom has been set up correctly in the Zoom integration page.
To run the test:
Go to Company settings > Data capture > Web conferencing and click SETTINGS for the Zoom integration.
In the Zoom integration page, scroll down to Set up & validate Zoom connection and click Test connection.
To pass the test, make sure:
You have a Business or Enterprise Zoom account.
Go to https://zoom.us/account
The Cloud recording and Automatic recording settings must be unlocked on the account level, or for specific groups in Zoom that include all Gong users you want to set up native recording for.
.png?sv=2022-11-02&spr=https&st=2025-04-19T15%3A41%3A17Z&se=2025-04-19T15%3A52%3A17Z&sr=c&sp=r&sig=fYIAFUJGKg1jx15Haz95JFnSTpYkkx8tU3jkw9AG1Ts%3D "image(231).png")
For the account settings go to to Account Settings > Recording tab: https://zoom.us/account/setting?tab=recording
For the groups settings go to Admin > Group Management: https://zoom.us/account/group#/, and click your group's name and open the Recording tab.
For more information about Zoom groups go to: https://support.zoom.us/hc/en-us/articles/204519819-Managing-user-groups
If you have a Zoom Business or Enterprise account, but the test suggests that you do not, check whether the Audio Transcript setting appears. If you can't see it, contact Zoom and ask them to enable it for your organization. Zoom's audio transcripts speaker timeline is used by Gong in native Zoom recording.