Send a feature request or support ticket directly from a call
- 1 minute read
- Contributors
- DarkLight
Send a feature request or support ticket directly from a call
- 1 minute read
- Contributors
- DarkLight
Article summary
Save time and improve workflow by sending feature requests and support tickets directly from calls. To enable these features, integrations with Productboard and Zendesk are required. For feature requests, go to the call page, highlight the text related to the request, and click to share and add a feature request. This creates a note in Productboard. For support tickets, follow a similar process on the call page, click to share and create a support ticket. This generates a ticket in Zendesk, allowing the support team to understand the customer's issue by seeing and hearing the call content.
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Save time, provide context and improve your workflow by sending feature requests and support tickets directly from your calls. To enable these features, your org needs to have the integrations described below.
Send a feature request to Productboard
To enable this, your org must have an integration with Productboard.
Go the call page. Click on the Transcript tab and highlight the text relating to the request to show an inline action menu. Click
. Alternately, you can click.jpg?sv=2022-11-02&spr=https&st=2024-10-04T17%3A26%3A28Z&se=2024-10-04T17%3A36%3A28Z&sr=c&sp=r&sig=akc6Oyfa86qMsyUymuCIIIv0vkC4X2%2FLm5QuIKq45sw%3D "scissors(1).jpg")
under the call screen to select a call snippet.In the action menu, click Share > Add a feature request. Fill in the request form and click Send.
A note is created in Productboard that lets your product build the features your customers really want.
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under the call screen to select a call snippet.Create a support ticket in Zendesk
To enable this, your org must be have an integration with Zendesk.
Create support tickets directly from your call to capture the customer issue in their own words. The ticket that gets created includes a link to the part of the call that the ticket relates to.
Go the call page. Click on the Transcript tab and highlight the text relating to the request to show an inline action menu. Click click
. Alternately, you can clickunder the call screen to select a call snippet.In the action menu, click Share > Create a support ticket. Fill in the request form and click Send.
A ticket is created in Zendesk, and the support team is notified. From the ticket, they can see and hear what your customer is experiencing.
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