By default, your users can see all your organization's technical admins in their My settings page, and we also prompt them in messages to contact the tech admin for help with settings-related issues in your Gong account. If you want to use one email address, like an alias for your internal helpdesk, define that here.
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Go to Settings > General settings.
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In the Email for Gong internal helpdesk box, enter the email address (usually an alias) of your internal helpdesk.
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Click Update.