How to manage settings for AI Translator

AI Translator helps teams work across languages by automatically translating transcripts and AI-generated content into a preferred language. Admins can set a default translation language for workspaces and team members; individual team members can set their own preferences.

Workspace settings

Settings at the workspace level control the default translation language for a specific workspace; this includes AI content like briefs, and the language for AI-generated summaries that are exported to the CRM. It doesn’t affect the translation language for call transcripts and call briefs, which is set at the team or team member level.  

To set a workspace language:

1. Go to Agent Studio > AI Translator > Settings.

   This brings you to the languages section of your company’s general settings page.  

2. Under Languages, select the preferred translation language for each workspace.

3. Click Update to save settings.

Team members can choose a different language on-demand for specific transcripts and briefs.

Note:

The language of AI-generated summaries exported to the CRM is controlled at the workspace level.

Team member settings (by admin)

Settings at the team or team member level control the default translation language for call transcripts and AI-generated content such as briefs.

1. Go to Admin Center >  Settings > Team members and select the team or team members you want to update.

2. Under Languages, select the preferred translation language for the AI Translator.

3. Click Save changes to save settings.

Team members can choose a different language on-demand for specific transcripts and briefs.

Team member settings (by individual)

Team members can set their own default translation language for call transcripts and AI-generated content such as briefs.

1. Go to your username >  My Profile > Languages.

2. Under AI Translator, choose the preferred translation language.

3. Click Save changes to save settings.

Considerations

• The most recent setting always applies.
  If a team member sets a language and an admin updates it later, the admin’s setting applies. If the team member changes it again, their setting applies.

On-demand translations

Regardless of AI Translator settings, team members can always translate the content they see on-demand.

Call transcripts and AI content

From the call page, in the top right corner of the transcript panel, team members can click and choose the language they want to translate into.

Deal and account briefs

From the deal panel, team members can open the briefs tab, click and choose the language they want to translate into.

FAQs