8x8
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8x8

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Article summary

Setup in 8x8

Setup in Gong

  1. Make sure all team members are set up for call import BEFORE setting up this integration.

    Note

    When your team members are set up for call import before setting up the integration, we bring 3 months of historic calls into Gong.

    For any one you turn on call import for after setting up this integration (either because you hadn't set them up yet, or because you're adding new team members), we bring in only 1 month of historic calls.

  2. Go to Company settings > Data capture > Telephony systems.

  3. Click + Add telephony system.

  4. Select 8x8.

  5. Click Connect with the API integration (located at the bottom of the dialog).

  6. Enter a CSS API key and a CSS API secret.

  7. Optional: Enter a URL for SCIM API and an Access Token for SCIM API.

    Note

    It isn't mandatory to provide Gong with SCIM access, however access is needed to associate Unified Communications (UC) calls made before July 2021, and all past and future Contact Center (CC) calls to Gong app users.

  8. Click Connect.

Supported dialer features

This table lists how different features are supported. See Supported dialer features for more details of each feature.

Feature

Description

Supported

Additional call types

In addition to regular calls, imports:  

  • Short calls (under 30 seconds)

  • Call attempts

  • Non-recorded calls

No

Call disposition

Imports the call outcome

No

Purpose

Imports the call purpose

No

Call direction

Indicates whether the call is inbound or outbound

Yes

Import past calls

When setting up the integration, automatically imports the last 90 days of calls

Yes

User matching

The field in the call used to match the Gong user to the dialer user

Email

Speaker experience

Indicates if the call is recorded using stereo or mono

Stereo

Must be connected through a CRM

Some systems must be connected through a CRM in order to make a call

No


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