Native Zoom recording
  • 15 Apr 2024
  • 1 minute read
  • Contributors
  • Dark
    Light
  • PDF

Native Zoom recording

  • Dark
    Light
  • PDF

Article summary

To achieve the best experience and recording quality on Zoom web conferencing, users need a Zoom Pro, Business, or Enterprise license to enable the native recording feature. Recording with Zoom offers benefits such as high-quality video and audio, on-screen notifications, and the ability for the host to control recording. Gong governs native Zoom recording similarly to the Gong bot, ensuring privacy settings and business logic are maintained. However, there are limitations compared to recording with the Gong bot, such as the inability to record breakout rooms. It may take longer for calls to appear in Gong when using native Zoom recording due to retrieval processes.

When using Zoom web-conferencing, enable native Zoom recording for the best experience and recording quality.

Prerequisites

To enable Zoom Native recording feature you must have one of the following Zoom licenses:

  • Zoom Pro

  • Zoom Business

  • Zoom Enterprise

Benefits to recording with native Zoom

Gong governs native recording with Zoom in a similar fashion as recording with the Gong bot, meaning that the same business logic and privacy settings in Gong apply. Gong will start Zoom recording and retrieve the recordings from Zoom based on these rules.

Recording with Zoom (native recording) has clear benefits:

  • Highest-possible video and audio recording

  • On-screen recording notification

  • Host can stop, start, and pause the recording as needed (for example, this is useful when screen-sharing or discussing sensitive information)

  • No phantom meeting participant (i.e. the Gong bot)

  • Ability to leverage Zoom's customizable consent options

  • Zoom's recording prompt plays privately so participants only hear it once

  • Bring call Zoom chats into Gong

  • Leverage Gong app for Zoom to take notes during meetings that are timestamped and shown in the call page

A few limitations compared to recording with the Gong bot:

Note that it can take a little longer for the call to appear in Gong. This is due to Gong waiting for the call to be ready in Zoom for retrieval.

What to do next: enable Zoom recording!


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.
ESC

Gong AI, a genAI helper, will scrub our help center to give you an answer that summarizes our content. Ask a question in plain language and let me do the rest.