Who can use this: Any team member
Available on: Any Gong plan
Control which Gong notifications you receive and when, from My notifications. Your company's admin sets default notification settings, but you can change them to suit your workflow.
Note:
Email, Slack, and Teams are the notification channels available from My notifications. The channels you can configure depend on your company's integrations. To manage push notifications on your mobile device, use the Gong mobile app. Learn more about mobile notification settings.
Turn notifications on or off
Each notification in My notifications has a checkbox for email, Slack and Teams. Select or deselect them to control which channels you receive that notification on. If all checkboxes for a notification are unselected, the toggle for that notification switches off. All selections made are saved automatically on click.
Some notifications may show a deactivated checkbox if that channel isn't supported, or if your admin has restricted changes to a particular notification.
To change your notification channel preferences:
Click your profile avatar at the top right and select My notifications.
Use the left sidebar to navigate to the notification category you want to update.
Select or deselect the Email, Slack or Teams checkboxes for each notification.
Change a notification schedule
Some notifications let you set a delivery schedule: daily, weekly, or immediately, at a specific hour and day. A schedule icon appears next to the notifications where this is configurable.
To change a notification schedule:
Click your profile avatar at the top right and select My notifications.
Navigate to the notification you want to update and click the pencil icon next to it.
In the dialog, set your preferred schedule:
Frequency: Daily, Weekly, or Immediately.
Hour: A specific hour from 12 AM to 11 PM.
Day: A specific day of the week, from Monday to Sunday.
Click Save.
Note:
Not every schedule option is available for all notifications. Some timings may be fixed.
Customize your weekly account update
The weekly account update email highlights accounts worth following that week, based on deal size and recent activity. When enabled, Gong selects accounts automatically, but you can add specific accounts that matter to you.
To add accounts to your weekly account update:
Click your profile avatar at the top right and select My notifications.
Find the Weekly account update notification and click Customize email.
Click Add account and search for the accounts to include.
Frequently asked questions
I'm receiving stream digest emails I didn't turn on.
When you subscribe to a stream, Gong automatically enables email notifications for it. If your entire team is subscribed to the stream, you may not be able to unsubscribe from that stream's digest. Learn more about managing stream subscriptions.
A notification setting I turned off keeps turning back on.
If a notification reverts after saving, it may be locked by your admin or affected by a known issue with certain notification types. Note the exact notification name and the date it re-enabled, then contact your Tech admin to investigate.
Why don't I receive certain notifications even when they're enabled?
Whether you receive a notification depends on more than channel settings. Your seat, role, feature access, and whether the notification has been triggered by relevant activity all affect delivery. If a notification is enabled but not arriving, check your spam folder first, then contact your Tech admin.