Who can use this: Any team member
Available on: Any Gong plan
Ideal for: Any team member
Gong sends a notification when someone tags you in a call comment. Choose in your notification settings whether to also get them by email, Slack, or Teams. You can also follow a call to be notified about every new comment on it. Email notifications for comments are grouped over 30 minutes, and Coaching inbox and Coaching metrics update once a day.
When you get notified
You receive a notification when one of the following happens.
Someone tags you in a comment on a call you can access.
Someone replies to a comment you posted.
Someone replies in a comment thread you took part in.
Someone comments on a call you are following.
You follow a call automatically when you participated in it, when you are on its participants list (whether you attended or not), when someone tags you in a comment on it, or when you take part in a comment thread on it. You can also follow a call yourself.
Notifications appear in the Collaboration section on your home page and, depending on your settings and your company's integrations, by email, Slack, or Teams.
To follow a call:
Open the call page.
In the Comments panel, click the Notify me about new comments toggle at the bottom of the panel to enable it.
When you do not get notified
Some actions that look like tags do not trigger notifications.
Tagging yourself in a comment does not send you a notification.
A comment set to private (Only me) does not notify anyone else, even if it includes a tag.
A comment shared with specific people does not notify you unless you are tagged in it.
You do not receive notifications for comments you are not permitted to see, such as comments on calls you do not have access to.
Notification timing and delivery
Gong groups email notifications for comments that arrive on the same call within 30 minutes into a single email instead of sending each one separately.
If your admin has connected a Slack workspace to Gong, Gong can send comment notifications to Slack. You can reply in the Slack thread and the reply syncs back to Gong. Learn more about replying to a comment.
To turn on email, Slack, or Teams notifications for comments:
In Gong, click your profile avatar at the top right, and select My notifications.
Find Comments, tags, and replies.
Select the delivery channels you want: Email, Slack, or Teams. The channels you see depend on your company's integrations.
Notifications and Coaching inbox
A notification confirms that a coaching event happened. It does not confirm that the event has appeared in Coaching inbox or Coaching metrics yet.
Coaching inbox updates once a day. New activity can take up to 24 hours to appear, even when the notification arrived immediately. If activity is still missing after 24 hours, the call may not meet the eligibility conditions for Coaching inbox: It needs to be external, associated with an account or opportunity, and hosted by a direct report.
Learn more about troubleshooting missing coaching activity.
Frequently asked questions
How do I stop receiving notifications for a specific call?
The steps depend on why you receive the notifications.
If you followed the call yourself:
Open the call in Gong.
Open the Comments panel.
Click the Notify me about new comments toggle to disable it.
If you receive notifications because you participated in the call, were tagged, or replied in its comment thread:
Click your profile avatar at the top right, and select My notifications.
Under Comments, tags, and replies, clear the delivery channels you no longer want.
This change applies to all calls.