Who can use this: Tech admin
Available on: Any Gong plan
Set the notification defaults for your company: which notifications Gong sends, through which channels, and when. New team members start with these defaults, and when you save a change it overrides your team members' personal settings for the settings you changed.
Note:
Some required emails, such as account activation emails and setup reminders, are always sent regardless of notification settings and can't be turned off from this page.
Set notification defaults
Set defaults one notification category at a time: choose which notifications Gong sends and through which channels.
To set a notification default:
From the left sidebar, click Admin center.
In the Settings tab, click Notification settings under the Company card.
In the Notification settings sidebar, select the notification category you want to configure.
Turn on each notification you want to enable, and select the channels you want to send it through.
Note: If you deselect all channels, the notification switches off automatically. Selecting any channel switches it back on. Slack and Teams appear only if your company has connected them.
Tip: To discard unsaved changes, click Discard changes at the top right.
(Optional) Click the Schedule Notification icon on the notification card.
Note: Only some notifications have a schedule. If no Schedule Notification icon appears, Gong sets the timing.
(Optional) In the schedule dialog, set the frequency, day, and time, and click Save.
Note: Saving the schedule only stores it on the page. Click Update to apply it.
Click Update at the top right, then confirm in the popup.
The defaults now apply to new team members, and they override personal settings for the settings you changed.