Who can use this: Any team member
Available on: Any Gong plan
Gong sends two kinds of emails: onboarding emails during setup, and subscription emails with ongoing activity updates. All emails from Gong go to team members at your company, not to customers or prospects.
To turn subscription emails on or off, go to your My notifications page. Tech admins can manage company-wide defaults from the Notification settings page in Admin center.
Onboarding emails
Onboarding emails are sent once during your initial setup with Gong. Most are automatic; some can be controlled by your admin.
When it's sent | Who controls it | |
|---|---|---|
Welcome | When your account is provisioned (timing depends on admin settings). | Tech admins can choose to send at provisioning or later. |
Complete setup | When Gong detects a required setup step (such as connecting a calendar or email) hasn't been completed. | Automatic |
First call is due to be recorded | Before your first web conference call is recorded by Gong. | Automatic |
Gong product tips | A short series starting after your first sign-in. Includes tips on key Gong features. | Individuals can manage this in My notifications. Tech admins can manage company defaults in Notification settings. |
Subscription emails for all team members
Subscription emails are ongoing notifications tied to your activity in Gong. Some subscriptions are automatic (such as when you participate in a call). Others are opt-in. Cadence times are based on your company's timezone.
What it includes | Who receives it | When | Individual control | Admin control over defaults | |
|---|---|---|---|---|---|
Call summary | Call highlights, an AI summary (when available), and a link to the recording. Available for web conferencing calls only. | Call owner and meeting invitees. | After the call ends and recording is processed. | Turn on/off | Turn on/off |
Daily digest | Depending on your settings, may include: a personalized schedule of upcoming calls with links to previous calls with the prospects you're meeting; highlights and links from the previous day's calls; or both. | Team members with calls scheduled for the day or calls recorded the previous day. | Daily at 7 AM. | Turn on/off | Turn on/off |
Calls from the previous week | Weekly summary of call highlights with links to recordings. | Team members with calls recorded the previous week. | Fridays at 7 AM. | Turn on/off | Turn on/off |
Stream alerts | Notification that a new call has been added to a stream, with a link to the latest calls. | Anyone subscribed to a stream. | Immediately, daily, or weekly (Fridays at 2 PM), as set in the stream. | Subscribe/unsubscribe | N/A |
Saved filter alerts | Notification when new calls match a saved search filter. | Anyone subscribed to a saved filter. | Immediately, daily, or weekly (Fridays at 2 PM), as set in the saved filter. | Subscribe/unsubscribe | N/A |
Additional emails for managers
Quota-carrying leaders and direct managers can also receive the following emails about their team's activity. Cadence times are based on the company's timezone.
What it includes | Who receives it | When | Individual control | Admin control over defaults | |
|---|---|---|---|---|---|
Account update for managers | AI-generated updates on selected accounts, including recent activity and next steps. | Quota-carrying leaders who manage at least one person owning an open opportunity, directly or indirectly. | Fridays at 2 PM. Timing, channel, and account selection are configurable. | Turn on/off, select accounts, change delivery time | Turn on/off |
Call summary for managers | Call highlights and a link to a recording made by someone in the manager's team. | Managers in whose team hierarchy the call host sits. | Immediately after the call is processed. | Turn on/off | Turn on/off |
Calls from the previous day for managers | Summary of the previous day's calls made by the manager's team, with highlights and links. | Direct managers of team members with calls recorded the previous day. | Daily at 7 AM. | Turn on/off | Turn on/off |
Team's calls from the previous week | Weekly summary of the team's external calls, with highlights and links. Only sent when team members have analyzed external calls for the week. | Direct managers of team members with analyzed external calls recorded the previous week. | Fridays at 7 AM. | Turn on/off | Turn on/off |
Frequently asked questions
I'm not receiving call summaries even though the setting is enabled.
Call summaries are only sent for web conferencing calls, and only after the recording is processed. If the notification is enabled but not arriving, check your spam folder and confirm the call was a web conference call that Gong recorded. If the issue continues, contact your Tech admin.
I keep getting reminder emails even after my contract ended.
Notification emails continue until your account becomes inactive. If you're receiving emails after a contract change, contact your Tech admin to confirm your account status and have notifications stopped.
Why does the reminder time in my email not match my local time?
Most email cadences are based on the company's timezone, not the individual recipient's timezone. Upcoming-call reminder times are based on the call owner's Gong timezone. Update your timezone in My profile if it's incorrect, or contact your Tech admin. if the issue is related to company-level time settings.