Tech admin
Any Gong plan*
Company settings > General settings
The General settings page displays information set by Gong when you onboard. This includes:
Company name
Primary domain: the company domain which will hold Gong data
Additional domains: additional domains owned by your company. These domains are used to identify whether activity participants are internal or external
Trusted authentication account: enables logging into multiple Gong instances
Data residency: the region your data is stored in
Gong URL: the URL to your Gong instance
Tech admins can define additional domains in the Gong internal domains section of the Data protection and privacy page. See Excluding emails from import.
If you need to change your primary domain, contact Gong Support.
Licenses and seats
This section gives an overall picture of how many licenses and seats you have for each application available. You can assign seats for different applications in the Team members page.
Configure regional settings
The default timezone is displayed for team members who don’t have a timezone set in their profile.
The timezone can be set as follows:
When automatic provisioning is set up, the timezone is synced with the IdP. If manual provisioning is used, tech admins can set a team member’s timezone in the Team members page.
Team members can set their own timezone in the My Profile page.
On the Search results page, times are shown in the company’s default timezone. On all other pages, times and notifications use the team member’s timezone.
To set the regional settings:
In Regional settings, select your company's default timezone. We recommend setting it to the timezone of your company headquarters.
Set the start month for your company’s fiscal calendar to see deals per fiscal period.
Set the symbol for the primary currency used by your company to be shown across Gong, anywhere where the deal amount is shown.
Set the custom email addresses
You can add the email address or alias of your internal helpdesk. Team members can use this address for settings-related help in addition to contacting your organization’s tech admins listed in the My Settings page.
If you prefer that team members open tickets to your internal helpdesk instead of contacting Gong, enter the URL for your company’s ticketing system. This URL will be used in the Contact support
To set custom addresses:
In Custom [company name] Addresses, in Email for [company name] internal helpdesk, enter the email address (usually an alias) of your internal helpdesk.
In URL for [company name] internal support page, enter a URL to your ticketing system. This add a link to your ticketing system in the top right menu.
Set account access for Gong
Check the following boxes to define how the Gong team can access your data.
Enhanced support and guidance: Allows your Gong account team to access your account for support and recommendations. Teams will be required to give a reason for accessing your account.
Collaboration with Gong on new product capabilities: Work with the product team to help with testing and refining new capabilities.