Ask your NetSapiens admin to give you the NetSapiens Server address, Client ID, Client secret, Username, and Password.
Import users to Gong and set them to record before integrating NetSapiens in Gong.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select NetSapiens.
Enter the Server address.
Enter the Client ID.
Enter the Client secret.
Enter the Username.
Enter the Password.
Click CONNECT.
Supported dialer features
This table lists how different features are supported. See Supported dialer features for more details of each feature.
Feature | Description | Supported |
|---|---|---|
Additional call types | In addition to regular calls, imports:
| No |
Call disposition | Imports the call outcome | No |
Purpose | Imports the call purpose | No |
Call direction | Indicates whether the call is inbound or outbound | Yes |
Import past calls | When setting up the integration, automatically imports the last 90 days of calls | Yes |
User matching | The field in the call used to match the Gong user to the dialer user | Name |
Speaker experience | Indicates if the call is recorded using stereo or mono | Mono |
Must be connected through a CRM | Some systems must be connected through a CRM in order to make a call | No |