NetSapiens

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Ask your NetSapiens admin to give you the NetSapiens Server address, Client ID, Client secret, Username, and Password.
Import users to Gong and set them to record before integrating NetSapiens in Gong.
Click Company settings > Data capture > Telephony systems.
Click + Add telephony system.
Select NetSapiens.
Enter the Server address.
Enter the Client ID.
Enter the Client secret.
Enter the Username.
Enter the Password.
Click CONNECT.

Supported dialer features

This table lists how different features are supported. See Supported dialer features for more details of each feature.

Feature	Description	Supported
Additional call types	In addition to regular calls, imports: Short calls (under 30 seconds) Call attempts Non-recorded calls	No
Call disposition	Imports the call outcome	No
Purpose	Imports the call purpose	No
Call direction	Indicates whether the call is inbound or outbound	Yes
Import past calls	When setting up the integration, automatically imports the last 90 days of calls	Yes
User matching	The field in the call used to match the Gong user to the dialer user	Name
Speaker experience	Indicates if the call is recorded using stereo or mono	Mono
Must be connected through a CRM	Some systems must be connected through a CRM in order to make a call	No

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