Login
    Contents x
    Aircall
    • 1 minute read
    • Contributors
    • Dark
      Light
    Contents

    Aircall

    • 1 minute read
    • Contributors
    • Dark
      Light
    Article summary

    1. Ask your Aircall admin to give you the Aircall API keys and Token.

    2. Import users to Gong and set them to record before integrating Aircall in Gong.

    3. Go to Company settings > Data capture > Telephony systems.

    4. Click + Add telephony system.

    5. Select Aircall.

    6. Enter the API Keys.

    7. Enter the Token.

    8. Click CONNECT.

    Supported dialer features

    This table lists how different features are supported. See Supported dialer features for more details of each feature.

    Feature

    Description

    Supported

    Additional call types

    In addition to regular calls, imports:  

    • Short calls (under 30 seconds)

    • Call attempts

    • Non-recorded calls

    No

    Call disposition

    Imports the call outcome

    Yes

    Purpose

    Imports the call purpose

    No

    Call direction

    Indicates whether the call is inbound or outbound

    Yes

    Call transferred to other people

    Calls that are transferred can be ingested to Gong as

    • One single call

    • Divided into several segments

    The call participants are either:

    • Fully identified for the entire call

    • Partial identification of participants

    Imports call as one single file

    Import past calls

    When setting up the integration, automatically imports the last 90 days of calls

    Yes

    Voicemail

    Imports voicemail messages as a recording

    No

    User matching

    The field in the call used to match the Gong user to the dialer user

    Email

    Speaker experience

    Indicates if the call is recorded using stereo or mono

    Mono

    Must be connected through a CRM

    Some systems must be connected through a CRM in order to make a call

    No

    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout
    ESC

    Eddy AI, a genAI helper, will scrub our help center to give you an answer that summarizes our content. Ask a question in plain language and let me do the rest.