Set up Engage for reps

Note

Working with Gong Engage requires an Engage seat.

Who's this for? Reps

Gong Engage is designed to help you drive high quality engagement with the right prospects and customers. Get all the context you to easily create personalized messaging, prioritize your tasks, and utilize AI-based recommendations, all in one place. You can use Engage with either Salesforce or HubSpot.

If you're new to Engage, this article will help you get started.

1. Check that your calendar and email are connected

Click on your username and go to My Settings. Check that Calendar meetings are being imported. If they're not, talk to your admin.

Next, check that Emails are being imported. Check that Email write-permission is turned on for composing emails in Gong is connected to your email provider. If not, click Connect and follow the prompts to approve the connection.

By giving Gong permission to write emails, the emails you compose in Gong are integrated with your email client (Gmail or Office365) and sent directly from them. This means sent emails and draft emails that you work on in Gong appear in your email client.

How to give Gong permission to write emails in My Settings

2. Set your personal forwarding number

Setting your own forwarding number allows people to call you back.

How to set your forwarding number in My Settings

3. Update your scheduling links

Having scheduling links on hand makes it easy to incorporate them into your emails. You can incorporate scheduling link variables in email templates so they'll populate automatically.

How to update your scheduling links in My Settings

4. Add scheduling extensions to Google Chrome

If you're using Gong in Google Chrome, adding scheduling extensions allows you to schedule meetings right from Engage's email composer.

1. Open Gong in Google Chrome

2. Download the Chili Piper and/or Calendly Chrome extensions

3. Log in to your Chili Piper and/or Calendly accounts

4. Now you can access these extensions from within the Engage email composer.

5. Configure your Engage notifications

To help you stay on top of your new and open to-dos, Engage sends you a summary once a day. You can choose when and where you want to receive it.

How to configure Engage notifications in My Notifications

6. Learn about Engage features

Now that you're set up in Engage, you're ready to get started and explore other features.

• Prioritize your accounts

• Source and prepare contacts for engagement

• Prioritize and action to-dos

• Write and manage emails from Gong

• Make calls from Gong

• Start using flows to automate your outreach

• Install the Gong Extension for Google Chrome

• Check out Gong Academy courses on Engage:

  For SDRs: Generate pipeline with Engage

  For AEs: Convert pipeline with Engage