Who can use this: Any team member
Available on: Any Gong plan
Update your name, contact details, timezone, language, and other personal information from the Personal details section of My profile.
Update your personal details
Your personal details include your contact information, timezone and regional settings, and preferences used in AI-generated content.
Note:
Fields managed by your company's identity provider (such as Okta or Microsoft Entra) may appear as read-only. Contact your Tech admin if you need to update a field you cannot edit.
To update your personal details:
Click your profile avatar at the top right and select My profile.
Click Personal details in the left panel.
Update the fields you want to change:
First name / Last name: Your display name in Gong.
Email address: Your primary account email.
Additional email addresses: Email aliases associated with your account.
Phone number: Your work phone number.
Extension: Your phone extension.
Mobile number: Your mobile number for contact and notification purposes.
Job title: Your role as it appears in Gong.
Time zone: Used for scheduling notifications and timing on most Gong pages. Search results always use the company default time zone regardless of your personal setting.
Locale: Affects regional formatting including dates, numbers, currency, and week start day.
UI display language: The language Gong's interface displays in.
Pronouns: Used in AI-generated content such as call summaries and briefs.
Click Save changes.
Note:
Gong does not have a supported option to upload or change your profile picture. Your avatar is sourced from your connected email or directory account (such as Microsoft 365 or Google Workspace).
Frequently asked questions
Why is my profile showing wrong information?
If your profile displays incorrect details such as the wrong name or job title, a duplicate record in your company's CRM may be the cause. Gong matches your profile to CRM records using your email addresses and aliases, so if multiple CRM records share the same email, details may be pulled from the wrong one. Contact your tech admin to identify and remove duplicate CRM records.
Can I add a personal email address to my profile?
Additional email addresses should be company email aliases that forward to your work email. Gong uses them to identify your participation in calls and meetings. Adding a personal email that isn't associated with your company may cause matching issues.
Why doesn't changing my locale seem to do anything?
Locale affects regional formatting including dates, numbers, currency, and week start day. It is separate from UI display language, which changes the language of Gong's interface, and from spoken language settings, which affect call transcription. If you expected a different change, see Set your language preferences.