Collaborate on a call

Who can use this: Any team member

Available on: Any Gong plan

The right panel is where you work with your team on a call after it happens. Tag colleagues to get their input, check who has already reviewed the call, see how the conversation played out, and give or request structured feedback.

Leave a comment

Comments are tied to a specific moment in the call. Use them to flag something for a colleague, ask a question, or leave coaching feedback. You can tag someone to notify them directly. Team members can make a comment visible to everyone at the company, specific people, or only themselves.

To leave a comment:

1. Open the call.

2. In the right panel, click Comments.

3. Click at the point in the timeline where you want to leave the comment, or click Add comment.

4. Type your comment. Use @ followed by a name to tag a colleague.

5. Click Post. The comment appears in the panel and the tagged colleague receives a notification.

View call stats

The Stats panel shows talk ratio and longest monologue for the call host, so you can review how the conversation flowed.

To view call stats:

1. Open the call.

2. In the right panel, click Stats.

3. Review the call host's interaction metrics, such as Talk Ratio and Longest Monologue.

Score a call

Scoring lets you give structured feedback on a call using scorecards. You can score someone else's call or your own. Learn more about scoring a call and AI-assisted scorecards.

To score a call:

1. Open the call.

2. In the right panel, select Scoring.

3. Select the participant you want to score and choose a scorecard.

4. Select Score this call and answer each question.

5. If a scoring guide appears below a question, select it to see instructions from the scorecard creator.

6. Click Add more feedback to add context.

7. Click Public to change who can view the completed scorecard.

8. Select Submit when you are done.

Request feedback on a call

Use the Feedback tab to ask a colleague to review your call. By default your manager is selected, but you can request feedback from anyone in your company. It sends a dedicated notification and appears in the recipient's coaching inbox. Learn more about requesting feedback.

To request feedback:

1. Open the call.

2. In the right panel, select Feedback.

3. Click Request feedback. Your manager's name is selected by default.

4. To request feedback from someone else, search for the team member and select them.

5. Add a message about the type of feedback you're looking for.

6. Click Send.

Frequently asked questions