Who can use this: Any team member
Available on: Any Gong plan
Ideal for: Sales rep, Sales manager
Your Gong access is controlled by the seats assigned to your account and the permission profiles set up for each workspace. You can review both from My profile, but cannot change them yourself. To request a change, contact your Tech admin.
View your assigned seats
Seats represent the Gong products and applications you are licensed to use. The seats assigned to you determine which application areas are available.
To view your seats:
Click your profile avatar at the top right and select My profile.
Click Seats in the left panel.
Your assigned seats are listed here. Contact your tech admin if you need a seat added or changed.
View your workspace permissions
Your permission profile controls which pages, data, and actions you can access. You can be assigned a different profile in each workspace, so your access may vary depending on which workspace you are in.
To view your workspace permissions:
Click your profile avatar at the top right and select My profile.
Click Workspaces and permissions in the left panel.
Your workspaces and the permission profile assigned to each one are listed here. Contact your tech admin if your access needs to change.
Why you might not have access to something
Access in Gong depends on two separate gates: your assigned seats and your permission profile. Many features require both. Having a seat does not automatically grant the related permission. Equally, a permission does not make a feature available if the required seat is missing.
If you can see an item in search results but cannot open it, your permission profile may restrict access to that content in your current workspace. Switching to a different workspace may show different results.
If your access is managed through an identity provider such as Okta or Microsoft Entra, your seats and permissions may be set automatically and cannot be changed manually. Learn more about finding your technical or business admin.
Frequently asked questions
Why can I see a call in search but not open it?
Search results can show calls you don't have permission to open. Your permission profile controls which calls you can access directly, but restricted calls may still appear in search with limited information. Contact your tech admin if you need access to a specific call.
Why does my access look different in another workspace?
Permission profiles are workspace-specific. You may have a different profile in each workspace, so pages and data available in one workspace may not be available in another.
I have the right seat but still can't use a feature. Why?
Many features require both a seat and a matching permission in your profile. If you have the seat but your permission profile doesn't include the feature, you won't be able to access it. Contact your tech admin to review your profile.