Who can use this: Tech admin
Available on: Any Gong plan
Connect a second Gong instance to your Zoom account by using a different Zoom admin to make the connection. Zoom allows the Gong for Zoom Meetings app to be connected only once per Zoom admin, so the admin who connected your first Gong instance cannot connect another one.
Find out which Zoom admins have already connected, then connect the new instance with someone else.
Note:
Gong for Zoom Meetings is the integration app that connects Gong to Zoom. It is not the same as the Gong app for Zoom, which is the app your team uses to take notes during a Zoom call.
Before you begin
You need an owner role in the Zoom App Marketplace to complete Step 1. An admin role is not enough.
You need a Zoom admin for Step 2 who has the required Zoom role permissions and has not already connected a Gong instance. Learn more about Zoom settings required for native recording.
Step 1: Check who has already connected
Knowing which Zoom admins have already connected Gong tells you who is available to connect the new instance, or whether you need to create a new Zoom admin.
To check who has already connected:
Sign in to the Zoom App Marketplace as a user with an owner role, and click Manage.
Go to ADMIN APP MANAGEMENT and then Apps on Account.
Open Current Subscribers and look for the Gong for Zoom Meetings app.
The Zoom admins listed there have already connected a Gong instance. Pick someone who is not on the list for Step 2, or create a new Zoom admin.
Step 2: Connect the new Gong instance
Connect from the new Gong instance, signing in to Zoom as the admin you identified in Step 1.
To connect the new Gong instance:
Sign in to the new Gong instance as a technical admin.
From the left sidebar, click Admin center.
In the Settings tab, click Web conferencing under Data capture.
In the Zoom row, click SETTINGS.
Click Connect, and sign in to Zoom as the Zoom admin who has not connected a Gong instance yet.
Approve the permissions Gong requests. Learn more about Zoom settings required for native recording.
From here, set up recording for the new instance in the same way as the first. Learn more about setting up native Zoom recording.
Frequently asked questions
Why can't we use the same Zoom admin for both instances?
The Zoom admin who connects Gong controls the permissions of the Gong for Zoom Meetings app in your Zoom account, and Zoom allows each admin to hold that connection for one Gong instance only. Connecting with a different Zoom admin is what makes a second connection possible.