Set up the Zoom integrationFollow
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You can set up the integration with Zoom in the following ways:
Record with native Zoom recording.
Record with the Gong bot.
In addition, with both types of recording, you can choose whether to record company-wide, that is to connect all your employees automatically, or user-by-user by defining specific users in your organization who can use the integration. Each user then has to request to connect Gong to Zoom.
You need to be a Zoom admin with the necessary Zoom role permissions to set up the connection.
The integration will disconnect if the person who sets up the integration stops being a Zoom admin later.
You can only set up the Gong Zoom integration once per connecting user. If you have 2 Gong instances, you can Connect additional Gong instances to a Zoom account.
For Zoom Business, Zoom Enterprise or Zoom Pro, on the account or relevant group level, make sure:
Cloud Recording is toggled to ON, and unlocked
Automatic Recording can be toggled to ON or OFF, but it must be unlocked
With Zoom Pro, Gong cannot identify speakers with non-Latin characters in their name.
Set up the integration to record calls with the Gong bot or with the native Zoom integration where calls are recorded in Zoom and then imported to Gong.
The apps available through the Gong Collective and the Zoom marketplace are installed automatically during this setup process and there is no need to install them separately.