Set read-along transcript languages

Gong transcribes your org's calls and web conference conversations, and can display those transcriptions with read-along functionality on the calls page. Our transcript accuracy for English is best in class, with an 88% accuracy rate. By default, read-along transcripts are displayed for calls processed in English.

To enable read-along transcripts to be displayed in other languages, go to General Settings > Transcript languages, and add the desired language.

Even if you don't enable read-along transcripts for a specific language, team members can view a static transcript of the call via the action menu > View Transcript.