Transcribe a call in the correct language

All team members

Diamond.png Any Gong plan*

Any call you have access to

Gong identifies the language that was spoken on a call. If the language is incorrectly identified, or if multiple languages were spoken in a call and you want the transcript to reflect a different language than the one reflected in the transcript, reprocess the call from the call page.

To do this, click Button____1_.png in the top right corner, select Transcribe call in correct language and select which language you want the transcript to be in.

Keep in mind

  • Reprocessing can only be done within 90 days of the call recording.

  • Reprocessing can take up to 1 hour, during which time the call is unavailable.

  • Transcribing the call in a different language is not translation. If you want to translate a call transcript, do this via the translate button on the call screen. Learn more

  • After a call is reprocessed, Gong reapplies its analysis to the call, and related insights will be based on the new language.

  • If you see that Gong is consistently misidentifying your call languages, contact Gong support

*The features available to you depend on your company’s plan and your assigned seats.