About the call page

Who can use this: Any team member

Available on: Any Gong plan

The call page is where a recorded call lives in Gong. From here you can catch up on what happened, review the transcript, share the recording, leave feedback for a colleague, or ask Gong Assistant to answer questions about the call.

Note:

If you see "Processing call media," the recording is still being prepared. Briefs, the transcript, and playback become available once processing is complete. Some calls may show the transcript before the video is ready.

Get an overview with Briefs

Briefs give you a structured summary of the call without requiring you to read the full transcript or watch the recording. The Highlights view surfaces key moments, a recap with the main points covered, and next steps.

Learn more about viewing call summaries and briefs.

Listen to the recording

The player sits in the center of the page and gives you full control over how you review the call. You can skip forward or back 15 seconds, adjust playback speed, isolate individual speakers so you only hear one side of the conversation, and scan the timeline to jump to a specific moment. The talk-time bar below the player shows when each participant was speaking, so you can choose to listen to a specific participant.

Learn more about listening to and navigating a call recording.

Tip:

You can also listen in to a call while it is happening. From your home page, click a call marked ON AIR and select Just listen in. You can hear the call but will not be registered as a participant. This option requires the Call actions: Listen in permission and is not available for calls recorded using native Zoom recording.

Read the transcript, outline, and call details

The left panel gives you three ways to work through the call content: the transcript, an AI-generated outline with timestamps, and call details including attendees and points of interest. Use whichever view matches what you're looking for.

Learn more about exploring call content.

Take action on a call

The action buttons at the top right of the call page let you add the call to your library, save it to Listen later, share it, or generate a follow-up email. Open the More actions menu for additional options, such as setting the call to private, associating it with a CRM record, or opening it in your CRM.

Learn more about taking action on a call.

Collaborate on a call

Use the panel on the right to collaborate with teammates and review the call. Add timestamped comments, mention people, and share context about specific moments. You can also view stats about the call host's performance, including talk ratio and longest monologue.

Learn more about collaborating on a call.

Share, snip, and download

The share button gives you options for sending the call to people inside or outside Gong. You can share the full recording internally with teammates, create a customer-facing link that lets external contacts view a specific snip or the whole call, embed the recording in another tool, or download the audio, video, or transcript. Downloading audio and video requires the Download call media permission. Sharing works even while a call is still processing, though access to some content may be limited until the recording is fully ready.

Learn more about sharing, snipping, embedding, and downloading a call.

Use Gong Assistant

Gong Assistant is available from the call page via the Assistant button at the top right. Ask it a direct question about the call and it cites the exact moments in the transcript where it found the answer.

Package required:

Gong Foundation

Learn more about using Gong Assistant on the call page.

Frequently asked questions