Gong Assist is in beta and enabled by default. To opt out of the beta, contact your Customer Service Manager.
Gong Assist is your virtual assistant to help you keep your deals on track and moving forward. Assist uses Gong's AI to identify potential actions you might want to take with your deals. With Gong letting you know about these actions, there's less of a chance that a follow-up action will slip through the cracks.
Are you eligible?
To be eligible for Assist, you must:
Be an opportunity owner in Salesforce or Hubspot CRM (learn more about CRM integrations with Gong here)
Have email importenabled
Have calendar import enabled
We currently have the following assists. Stay tuned for more:
To view all of your open assists, click in the upper right corner.
Assists on call pages
See assists relating to specific calls on the call page via the right panel.
Email and mobile: In addition to the assists you see in Gong, you'll receive a daily email and mobile notification with a summary of your new and open assists. This email is sent once a day. You can select when you want to receive it in My Notifications under your profile in Gong.
Slack: You can also get a Slack notification once a day about open assists from the last 24 hours. You'll see this notification on both Slack desktop and mobile. If you click an assist from your desktop, you’ll be directed to Assist Hub. From mobile, you’ll be directed to the Gong mobile app.
To receive Slack notifications, your company will need to have an integration between Slack and Gong. You’ll also need to be sure Assist Slack notifications are turned on at the company level.
Go to My Notifications under your profile in Gong to select what time of day you want to receive Slack notifications, or to opt out. If your admin toggles Slack notifications off for your company, you won’t receive notifications, regardless of your personal setup.
Assist Manager View gives managers a bird’s eye view of Gong's recommendations to opportunity-owning reps. For more, see this.
Check out the Assist course in the Gong Academy to learn how to get the most out of assists.