See a call transcriptFollow
Gong automatically transcribes calls in supported languages using our speech-to-text technology. Use call transcripts to review what was said in a call, search for key phrases, share sections with your colleagues, and more
Here are a couple of ways to view a call transcript.
Read-along transcript: Click to open the transcript instead of the video, with read-along functionality, so you can read along as you listen. The text is highlighted as the words are spoken, so you know where you are in the call. The video is displayed in a small viewer in the lower right of the transcript area.
Static transcript: Select> View Transcript to open a static version of the transcript in a new tab.
To share a transcript with others, simply copy the static transcript text and paste it in a document or email.
By default, calls processed in English display read-along transcripts. For some non-English languages, your tech admin can choose additional languages to be viewed with read-along functionality. If you don't see the Transcript button as described above, your tech admin hasn't enabled read-along transcripts for the language your call was processed in.
For all calls, you can see the static transcript via the in the top right corner of the call page. The quality of our non-English transcripts is not as high as it is for our English transcripts, as is the case throughout the industry, and we are constantly working to improve this.
For calls in hyper-optimized languages such as French, Spanish and German (see the full list of hyper-optimized languages here), you can view an English translation of the call transcript, instead of the original language transcript. For more on translated transcripts, see this.
You can collaborate with your colleagues directly from the call transcript. Select a text you want to collaborate over, and right-click to open the action menu which includes options to play, share, comment and more.
Improve transcript accuracy by adding common misspellings to the custom vocabulary based on pronunciation. Anywhere the misspelling appears in a transcript (per language), we’ll replace it with the correct term from your custom vocabulary.