Gong automatically transcribes calls in supported languages using our speech-to-text technology. Here's how you can view a call transcript.
Click . This opens the transcript instead of the video, with read-along functionality, so you can read along as you listen. The text is highlighted as the words are spoken so you always know where you are, and the video is displayed in a small viewer in the lower right of the transcript area.
Select> View Transcript. This opens a static version of the transcript in a new tab.
By default, calls processed in English will display read-along transcripts. For some non-English languages, your tech admin can choose additional languages to be viewed with read-along functionality. If you don't see the Transcript button as described above, it means your tech admin hasn't enabled read-along transcripts for the language your call was processed in.
You can always select View Transcript from the menu to view a static transcript of your call. Note that the quality of our non-English transcripts is not as high as it is for our English transcripts, as is the case throughout the industry, and we are constantly working to improve this.
For calls in our hyper-optimized languages such as French, Spanish and German (see the list here) you can view an English translation of the call transcript, instead of the original language transcript. For more on translated transcripts, see this.
Press CTRL+C to copy, or right-click for a range of options:
Play the call starting from the highlighted text
Comment on the selected snippet
Share the snippet internally or externally
Add the snippet to your library
Request feedback on certain areas of the call
Improve transcript accuracy by adding common misspellings to the custom vocabulary based on pronunciation. Anywhere the misspelling appears in a transcript (per language), we’ll replace it with the correct term from your custom vocabulary.