Download a call or snippet

Where to go: To the call you want to download

Download call recordings, either as video or audio files, so you can view them offline or share them with colleagues. The ability to download calls is set in your permission profile. If you don’t see it and think you should, contact your Gong admin.

Download a call

1. Go to the call page.

2. Click in the top right corner.

3. Select Download, and then select Audio or Video.

4. In the dialog that opens, confirm that you want to download the file.

Before the call starts to download, you'll be warned that the file may contain personal information subject to various data protection regulations. Please make sure that any personal information in the file is kept confidential.

Download a call snippet

This capability is rolling out in October 2024

1. Open the call page under the call screen.

2. Yellow bars will appear on the timeline below the call screen. Move them to the part of the call you want to select. This part is highlighted in the transcript also, where it’s anchored by pointers, and the selection is synchronized as you drag either the yellow bars or the pointers.

3. In the action menu that opens, choose Download snippet. The file will be downloaded as a video.

Downloading may take a few moments, since we need to prepare the snippet before it is downloaded. Before this happnes, you'll be warned that the file may contain personal information subject to various data protection regulations. Please make sure that any personal information in the file is kept confidential.