What are workspaces?
Workspaces are divisions within a Gong instance. They enable companies to segment their Gong instance into sub-accounts according to their business needs. Learn more here.
Does Gong for Salesforce work across workspaces?
Yes. Choose which entities and fields to import from or export to Salesforce in the Salesforce integration page.
When should I use workspaces?
You can segment your Gong instance into separate workspaces when there are distinct differences within the company. For example, different lines of businesses or geographical sites that do not sell together, or different use cases- like recruitment calls and sales calls. You can create a workspace for each segment, as needed.
Is there a limit to the number of workspaces we can create?
You can create an unlimited number of workspaces with all Gong plans purchased or renewed as of March 2025.
If your last contract renewal was prior to March 2025, the maximum number of allowed workspaces will depend on your plan.
Coaching and Core Professional plans: 3 workspaces
Gong Pro plan: unlimited
Enterprise plan: unlimited
Can users access more than one workspace?
Users can access any workspace. However, what they can view in each workspace depends on the access permissions defined in their permission profile.
Where can I find my customer conversations (emails, calls, web conferences)?
Conversations are logged to and stored in workspaces as follows:
A call resides in a single workspace - the call owner's home workspace.
An email can reside in multiple workspaces - in the home workspace of each person in the email.
How can separate workspaces help us with data security?
Workspaces can limit data access in your organization by giving explicit access permissions to specific team members.
While it's true that all users can navigate to and access all workspaces in your organization, they will only be able to see the workspace homepage. Users who don't have explicit access via their permission profile will not see any data within the workspace. If a call from the restricted workspace has been shared with them, the call will appear on the homepage Activity tab, but no other data will be shown.
How are automatically provisioned team members assigned workspaces?
Automatically provisioned team members are assigned the same permission profile(s) and workspace permissions as those of their teammates and manager.
In the event that Gong cannot determine which workspace to give permissions for, no workspace assignment will be made. Your tech admin can manually configure this by creating a permission profile and manually assigning it to the user in the Team member settings page.
How can I move a team member between workspaces?
This can be done manually or automatically:
You can manually move a member between workspaces by assigning them a permission profile with access to the intended workspace, and removing the permission profile with access to the original workspace.
You can automatically move them by if your organization is set up for automatic provisioning.
To move historical data between workspaces, contact Gong Support.
How can I move calls between workspaces?
You can move single calls or calls in bulk. Learn more here.
What actually gets moved with a call to another workspace?
The following data is moved with the call:
Links to the call
Comments, mentions, and open feedback requests
The following data is stripped from the call and recalculated once it is in the destination workspace:
Access - only people with access permissions for the destination workspace can access the calls.
Topics and trackers: upon arrival in the destination workspace, each call is rescanned for topics and trackers set up in the destination workspace.
Statistics are recalculated in the destination workspace. The statistics in the source workspace are also recalculated after the move.
The following are stripped from the call and not carried over:
Any library folders the call was in
Any scores and scorecards used to rate the call
How long does it take to delete a workspace?
Between a few minutes and a few hours, depending on the amount of data stored in that workspace.
When do I need to contact Gong to delete a workspace?
If the workspace contains conversational data that is not call-based, such as emails, contact Gong Support to delete the workspace.
Can I migrate data from one workspace to another?
Yes
To migrate calls, follow this guide.
To migrate keyword trackers, follow this guide.
If you're looking for something else, send us a feature request.