Configure AI Translator settings

    Who can use this: Tech admin

    Available on: Gong Foundation

    Ideal for: Tech admin

AI Translator controls the default language for call content and AI-generated outputs in Gong. You can set defaults at the workspace level for AI content exported to the CRM, and at the team member level for call transcripts and call-related AI content. Team members can override their own default from their profile.

Set the workspace translation language

The workspace translation language controls the language for AI-generated content and summaries exported to the CRM, including account and deal briefs, suggested playbook notes, and CRM call summaries. It does not affect call transcripts or call-level AI content, which are controlled at the team member level.

To set the workspace translation language:

1. From the left sidebar, click Admin center, and select Agent Studio.

2. Hover over AI Translator and click Settings.  

3. Under Languages, select the preferred translation language for each workspace.

4. Click Update.

Set the team member translation language

Configure the translation language for individual team members or teams. This controls call transcripts and call-level AI content. Team members can override the setting from their own profile, and you can update it again if needed.

To set translation language for a team or team member:

1. From the left sidebar, click Admin center, and select Settings.

2. Click Team members and select the team or team members you want to update.

3. In the sidebar that opens on the right side of the screen, scroll to Languages. Under AI Translator, select the preferred translation language.

4. Click Save changes.

Note:

The most recently saved setting applies. If a team member updates their own language preference after you set it, their setting takes effect. If you update it again, your setting applies.

Frequently asked questions